Urgent: Non-receipt of emails by subscribers

[Anup Sen, Salt Lake City, Kolkata]

 

I am the owner of ‘Banking-News’ group with membership over 100,700.

 

This is close group for last 10 years and membership is granted only on request.

 

The address of the group is https://groups.google.com/group/banknews/

 

I was informed by thousands of members of this egroup that they are not

getting mails in their mail addresses. For last three weeks, huge

number of complaints regarding non-receipt of emails from this egroup

are being reported from the subscribers.

 

I am also unable to download the ‘Membership-List’ of the egroup.

 

I am not in a position to sort out the issue. Kindly help.

 

With regards,

 

Anup Sen

Owner- ‘Banking-News’

anu...@gmail.com

[Sunclad]

On Saturday, April 4, 2015 at 3:09:53 AM UTC-4, Anup Sen wrote:

 

I am the owner of ‘Banking-News’ group with membership over 100,700.

 

I do not represent Google but am another user like yourself.

It is likely that the individual internet service providers of these people have declared Google Groups as a junk mailer, or possibly that one of the internet pass-through points is on an internet black list for spam (junk mail).

Many internet service providers are now using a method of controlling junk mail called a "throttle filter."  This means that if the same message, with the same content, and the same message body is sent to too many people in their customer service base, only a segment of those messages are let through.  The rest are considered potential junk and are refused.  When this happens you may or may not get a user bounce report.

Those persons that are having this problem need to contact their service provider to make certain that the group's address and Google Groups is not being blocked.

Another possibility is that these subscribers may be getting the message, but the mail service provider has delivered the message to the junk mail folder and not to the INBOX.  The users need to check their junk mail folder.  If the messages are showing up there, they need to instruct their mail program to deliver the messages to the inbox instead.  this is governed by the end-users mail service and the process will vary with each service.

If any of these people are receiving your messages on a mobile device such as a cell telephone or tablet device, and if the message is going to their junk mail folder, they may not know the message is sent there.  Many mobile mail programs do not offer access to additional folders in a mail account.  They may need to check using a full feature laptop of desktop computer.

Finally, check your list of users and see if any of them are showing a "bounce" report.  This suggests that the address may no longer be valid for them or that their service provider has refused the message.

As to the inability to download a full user list, I cannot help.  That is a very large list of users and it may take the system a long time to resolve that to send to you.

Best of luck with this but my guess is that this is not due to a problem at Google.  It could be, but it is more likely one of the above.