Carl Leo Aryee
unread,Nov 9, 2012, 6:02:36 AM11/9/12Sign in to reply to author
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Microsoft may put me out of business As a Microsoft Certified Engineer I always had this notion in my mind that as long as Microsoft is in business I will have a job. My thought process was that the support industry Microsoft managed to create by launching Windows products which crash, corrupt or Blue screened put food on several tables over the years and as long as Microsoft had its way we support pro’s will always be able to feed our families without fear. I always used to say that I should be the CEO of Microsoft instead of Mr. Balmer because I can relate to the real world better than a Billionaire who had little to lose. Stepping into the footsteps of my role model Mr. Gates was a huge task and I don’t think anyone of this planet could fulfill that requirement including me.
Windows 8 and Microsoft Surface tablet sent chills thru my body today. Even though I have been using Windows 8 for over a month I could not feel the difference as I always left my machine on the Desktop mode to get my work done. Click on the icons to connect to my customer’s XP, & 7 machines to fix their corrupted printer drivers, login to reinstall an app because for no real reason Acrobat stopped sending out errors when opening files. During my initial years of learning how to fix machines I always thought it was the users who use to break stuff so they did not have to work and easily blame the computer. Then I figured during mid-years of my career that I could oversell the users into buying more software by showing all the cool features and scare them into how complicated it was to configure an application. I consider myself a little matured in the industry now and I just wait for things to break. I got more calls asking me to fix corruptions and Malware I had to hire people. During my discussion a few months ago with a customer on why they needed to pay me I said “Dan as long as Microsoft is in business, you are bound to pay me because I can bet that it will break.”
When I opened my Surface RT tablet this morning shock is the only word I can use. The only question in my mind was “Can Microsoft really make a quality product like this?” I was amazed at the build quality and when I first touched the tablet I felt the richness. Keep in mind that I have never played with it till this morning the first thing I did was to attach the Touch Cover. The clicking sound it made brought a smile on my face. Still asking the same question “is this really a Microsoft product”. I started my journey with the power button and ended my day telling my wife how amazing it was. Her comment about 10 mins ago was “Are you planning on marrying this tablet, all day you were telling me how beautiful this product was”.
The setup process was a breeze. It took me all 10 Mins to finish the entire setup. My 60 year old mother can do it. The best part was trying figure out he finger gestures. As a guy I refuse to read manuals but the small video on the startup / setup screen was helpful. I think Microsoft should force users to perform some test / calibration swipes to simply train users on the tasks. I installed some apps and it was a simple step. I setup my Office 365 account and wow never had an easier mail setup than that. My SkyDrive account decided to show up right on the home screen with all my files ready to go. My contacts were there did not have to look for it. IE was wonderful (I never thought, I can use IE on a tablet but OH MY GOD) it was great.
Then during lunch one of my customers called asking me if I could login to their server ASAP to disable a user. I said to myself let me try and setup a VPN on my Surface. It took a few extra steps but successfully did it. Then came the great part, I clicked on the Remote Desktop app and wow this thing was a laptop. I used the Touch Cover and Mouse to get my work done.
In my humble opinion Microsoft actually put a lot of thought and effort into making this machine. It is blessing in disguise. Everything I wanted over the years. I like Apple products but could not use them for more than playing games or reading an email. I am not a music or movie buff so ITunes was an additional bloat ware. If Microsoft continues with this kind of development I am sure that most IT pros who depend on support services for their revenue will have to replace it with god knows what at this current time. I know it is very early into the product lifecycle to make this kind of claim but in my opinion one month on the field is long enough to find issues. I am still searching for issues. A few of my customers are already planning to purchase a bunch of Surface tablets to replace IPads (No Offence to Apple). Their thought process is if the Surface tab can have the real Word, Excel, Power Point then read PDF’s in a more than perfect way they cannot ask for more. More than that is the ability to print to almost any printer by just connecting the USB cable is what they want when they travel to a jobsite.
In a confused state of mind I do not know if I should say Microsoft keep up the good work or tell them “Hey you are going to put me out of a job, so start screwing up again”. According to one of my customers who preordered the Surface just to see how it felt, Microsoft should spend their Billion marketing dollars in sending 5 Surface tablets to every Fortune 500 company in the country and just wait. This product will engulf the corporate world as Windows XP did in the past.
Sent from my iPhone 4