How To Check Utility Bills Online
Lyric Maro
The City of Fresno has made it easier than ever to pay your utility bill online. With the online payment service provided by First Billing, you can schedule and automatically pay your bill, use your checking account to pay, or even pay by text message.
The City of Fresno bills primarily for four services: Solid Waste (garbage, recycling and green waste disposal), Sewer, Community Sanitation, and Water. Customers may be billed for any combination of services based on what services are available and provided to a specific property.
Since water service is the only utility charge based on consumption, the City of Fresno offers customers the opportunity to monitor their water usage with the EyeOnWater tool. Signing up is quick and easy. For more information, visit the EyeOnWater page.
WaterWeb Customer Portal
Customers can use the WaterWeb Customer Portal to access their records of water conservation incidents and fines or request an exemption from the Outdoor Water Use Schedule.
The City of Fresno bills customers on a monthly cycle. Customer billing is divided into 28 geographic billing cycles in a single month, totaling approximately 5,000 customers billed each cycle. Customers will continue to be billed until closing an account, even if water is shut off for non-payment.
The Affordability Credit Program is funded for a maximum of $1 million, or approximately 8,333 qualified accountholders per year. Credits are available on a first-come, first-served basis. Once the limit is met for the year, there will not be any more funds available until the following fiscal year, which begins on July 1st. Customers must reapply each year to receive the credit.
The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account. You no longer need to write a check to pay your utility bill. You will save the environment, time and money and this convenient and secure service is absolutely free. See how it all works.
The check writer for the Riverside Public Utilities account must also be listed as a responsible party for the RPU utility account. If the check writer is not listed on the account, please call Customer Service at (951) 782-0330 and we'll add them to it.
Prior to your activation in the program, you will receive a pre-notification statement that must be paid. Bill statements following that statement will show you that no payment is due, but that Riverside Public Utilities will soon draft monies from your account. Payment draft dates may vary slightly from month to month depending on meter read dates and billing dates.
You can set the maximum payment level we take out (must be $25 or more) so you know exactly how much money Riverside Public Utilities is taking out of your account each month. Plus, you may increase or decrease your maximum payment level whenever you want (e.g., during seasonal high or low periods of use). Customers may drop out of Direct Pay at any time and return to normal billing procedures. To avoid any unwanted drafts, please notify the Customer Service Department at least 48hrs before your scheduled draft.
If you have any bills that are over your pre-set level, your account will be suspended from Direct Pay - which means you'll be responsible for paying your bill using an alternate method. If the bill is not paid, the account will be subject to normal collection activity. Once your bill is paid, we will resume drafting based on your Direct Pay options.
If your payment transaction is returned by your bank for any reason, including insufficient funds and closed or unauthorized accounts, you will be taken off the program. You will be required to pay the amount due and wait up to 6 months with a satisfactory payment history before re-establishing your account on the program.
How does the Level Pay Plan work?
Riverside Public Utilities will calculate a set amount for customers to pay, based upon the qualifying customers' past billing statements. Once the Utility account has been established for the Level Pay Plan, customers will begin to pay their set amount on the first bill statement after enrollment. Customer usage will be evaluated throughout the year and if average usage increases significantly, level pay amounts may be adjusted accordingly to avoid a large final settlement bill. At the end of 12 consecutive months*, customers will receive a settlement bill statement reflecting a debit or credit, based on the difference of actual usage versus amounts paid throughout the year.
* Settlements may be pushed out beyond 12 months by the Utility company as needed.
How do I qualify?
To qualify, residential customers must have a good payment history (no more than 2 late notices) and have had service at the same location for twelve consecutive months.
Can I combine plans?
For even more worry-free bill paying, customers can combine the Level Pay Plan with our Direct Pay Plan and have the same amount automatically deducted from their existing checking or savings accounts.
If you have any questions regarding your bill for electric or water consumption and/or city services charges, you may request an explanation and/or investigation from Customer Service within 5 days after receiving the bill.
Should you have any questions regarding this bill for electric or water consumption and/or city services charges, you may request an explanation and/or investigation from Customer Service within 5 days after receiving the bill.
You can pay your utility bill online using our Online Bill Pay system. Please note that online payments may take a day to process before appearing on your credit card statement. Register for online payments.
One of the easiest ways to save energy at home or at work is to assess your energy use behaviors and try to avoid the ones that use energy unnecessarily. This could include leaving the lights on after exiting a room or even turning multiple commercial-grade air conditioning units on at the same time. Here are some other common energy wasting behaviors.
This period is used to determine the actual days of service and to calculate your daily average use, measured in hundred cubic feet (CCF) of water used for the period. One CCF is equivalent to roughly 748 gallons.
This period is used to determine the actual days of service and to calculate the daily average of kilowatt-hours (kWh) used for the period. One 100-watt bulb burning for 10 hours uses about one kilowatt-hour of electricity.
State-mandated monthly surcharge of 2.85% of the total electric charge. Funds collected are used for low-income customer assistance, energy efficiency and conservation programs, renewable resources and energy research and development.
The City of Fayetteville has launched Utility Access, a more user-friendly online payment system for its utility customers. City utility accounts include billing for water and sewer services, as well as both residential and commercial recycling and trash collections.
Customers who currently use automatic bank drafts or mail-in payments can continue using their preferred payment methods, but they are encouraged to sign up for Utility Access to take advantage of its features.
On July 22, payment processing will be enabled in Utility Access, all scheduled payments in eUtility will be disabled and access to eUtility will be deactivated. Customers who would like to use Utility Access are encouraged to register for an account now.
To set up automatic payments made directly from your bank account, fill out the ACH (Bank Draft Authorization) form and submit it, along with a voided check, to the Utilities Financial Services Division.
You may submit these materials in person, by mail, via fax, or scan the documents and send them by email. This step is only required for new ACH requests, existing ACH payments are not affected by the online payment system change.
Yes, you may pay your utility bill over the phone with a check or credit card(Visa/MasterCard). Dial 833-526-3013. You may also pay your bill online here using a Visa, Mastercard, or Discover credit or debit card.
Yes, but there are some requirements. We can only draft on accounts where our utility customer's name and the checking and/or savings account are the same name. Your utility account must be at a zero balance in order to begin drafting.
Water and sewer bills are based on consumption. The national average per person per month is 2,000 to 2,500 gallons. This would be for personal hygiene usage only. Family consumption can vary greatly based on individual habits.
The AutoPay feature allows you to pay your bills with automatic debits from your bank account. With AutoPay, you will not have to remember to pay your bill. There are no service fees and you will receive a reminder email prior to the automatic debit.
If you cannot pay your utility bill in full, there are payment plans available. You may enter into a plan from the online payment portal, by using the automated phone system at 312.744.4426, or in person at any of the neighborhood payment centers or City Hall.
To pay your City of Savannah utility bill online, you will need the Account Number and Barcode from the payment coupon of your bill. For a step-by-step guide to using our online payment system, please download our detailed instructions.
The City of Savannah pays for the processing of eCHECK (ACH) online utility bill payments to keep this payment option fee-free for our customers. Customers will pay a $3.85 Convenience Fee to our online payment processor for all other payment options, which include:
An email address is required for all online payments, and the minimum payment amount is $10. To pay using eCHECK, the payment amount must be under $1,000. You will need to provide your checking or savings routing number and account number including all zeros. To pay using any other method, the payment amount must be no higher than $300.
PLEASE NOTE: In making an online payment using this portal, you are further agreeing to the City of Savannah Water Service Turn-on Release Agreement.