Blue Start Ferries Policies and Agencies

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Blue Star Ferries & Superfast Ferries

 

Terms & Conditions – Domestic Lines

 

 

 

PASSENGER’S TICKET CONDITIONS:

 

1.       This ticket is issued in the passenger’s name, is personal and non-transferable. It is valid only for the date and the trip for which it was issued.

2.       Passengers must be at the embarkation area at least thirty (30) minutes before departure. In case passenger misses the sailing, the fare is not refunded.

3.      Passengers are entitled to carry free of charge luggage up to 50 kilos.

4.       The shipping company is not responsible for any damage or loss of luggage retained under passenger’s personal care during the trip.

5.       Jewelry, money and valuables may be delivered to the vessel’s accounting office for safekeeping. The shipping company cannot be held responsible for the loss of any valuables which have been stored in personal luggage and have not been delivered to the vessel’s accounting office for safekeeping.

6.       The shipping company is not responsible for any delay in sailing, deviation or modification of the scheduled route, due to bad weather conditions or Port Authority orders or due to force majeure.

7.       Explosives, inflammable, incendiary and dangerous materials in general are strictly forbidden on board.

8.       Passengers must abide to Port Authorities, Sanitary and Custom’s regulations.

9.       Passengers should comply with the orders of the Master and the crew regarding the maintenance of order and safety of the vessel.

10.      Complaints during the trip should be addressed to the vessel’s Master or Staff Captain. Upon arrival complaints may be addressed either to the Travel Agency which issued the ticket, or to the shipping company, or to the Port Authorities. In case complaint is not satisfactory resolved, 15 days following  the day of travel, passengers may address  the Authorities of the port  of embarkation or disembarkation or the competent authorities as per Ministerial Decision no 3332.12/01/09/23-02-2009 (GG 427 Β΄).

11.      Any dispute shall be brought before the competent Greek Courts.

 

 

VEHICLE TRANSPORT RECEIPT CONDITIONS:

 

1.       Drivers are obliged to embark and disembark their vehicle.

2.       Vehicles should be at the embarkation area, one (1) hour before departure.

3.       Vehicles’ passengers must exit the vehicle before embarkation.

4.       Drivers and passengers should carry with them objects that they need during the journey. After sailing, access to the vessel’s garage is forbidden.

5.       The transportation of explosives, incendiary and dangerous materials in general is forbidden.

6.       Priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.

 

 

TICKET COLLECTION

 

Tickets booked through our website, can be collected from Company's Central Agencies or Port Agencies and also from the Port Offices at the port of departure (the latest 30 minutes before the departure).

 

In order to collect your tickets and for the safety of your transactions, you should present your Reservation Number along with the credit card you used for your transaction and your ID card or Passport.

 

If the payment card holder is not collecting the tickets himself, they will have to provide a signed letter giving permission for ticket collection, with the named party bringing ID.

 

Remark: The e-mail confirmation of your reservation, is not a ticket.

 

 

 

CANCELLATION FEES

 

HIGH SEASON: 06/04/12-22/04/12, 01/06/12-05/06/12 & 15/06/12-09/09/12

• 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• From 7 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• 4 hours prior and up to the departure: 50% cancellation fees must be paid.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

 

For the period 06/04/12-15/04/12 & 01/06/12-02/06/12 for all departures from Piraeus or Rafina and for the period 15/04/12-22/04/12 & 04/06/12-05/06/12 for all departures to Piraeus or Rafina, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

 

 

LOW SEASON: All other dates except those mentioned in HIGH SEASON

• 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets.

• From 3 days and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• 1 hour prior and up to the departure: 50% cancellation fees must be paid.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

 

OPEN DATE TICKETS: Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, a 50% cancellation fee applies.

 

 

 

LOSS OF TICKET(S)

 

When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought must be sent to Blue Star Ferries central offices: 123-125, Syngrou Avenue & 3, Torva Street, 11745 Athens, Greece or can be sent by fax to Customer Services & Loyalty Dept., +30-210-8919019.

If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket, for exactly the same value, free of charge.

The number of the ticket lost as well as other details can be traced through company’s central offices (tel. +30-210-8919800).

 

 

PORT AGENCIES

	PIRAEUS
	GELASAKIS SHIPPING & TRAVEL CENTER 26-28, Akti Kondyli, Piraeus OPENING HOURS: 15/06-15/09: Daily 06:00-22:00 and 16/09-14/06: Daily 06:00-21:00. TELEPHONE: +30-210-4222440, FAX: +30-210-4176973 E-mail: pir...@stc.gr
	GIOVANTI 6, Aristidou Street, Piraeus OPENING HOURS: 01/06-30/09: Monday to Friday 05:45-22:00, Saturday 05:45-00:15, Sunday 05:45-21:00 and 01/10-31/05: Monday to Friday 05:45-21:00, Saturday 05:45-00:00, Sunday 05:45-20:00. TELEPHONE: +30-210-4119171, FAX: +30-210-4137144 E-mail: giov...@hellasnet.gr
	PHAETHON TRAVEL 2, Astigos Street & Akti Tzelepi, Piraeus OPENING HOURS: Daily 06:00-21:00. TELEPHONE: +30-210-4226500, FAX: +30-210-4226508 E-mail: faet...@otenet.gr

 

SANTORINI

DAKOUTROS TRAVEL
Fira Square, Santorini
OPENING HOURS: Daily 09:00-21:00.
TELEPHONE: +30-22860-22201, FAX: +30-22860-22686
E-mail: in...@dakoutrostravel.gr  

 

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