Download Service Book Bb 8520 White
Edco Haglund
Family of 5 stayed for a 2-day ski vacation. Wonderful unit in a superb location for walking to the lifts, eating, shopping, and an on-site ice skating rink. Had a great time. Master bed mattress was softer than we prefer, so take care if you need a firm mattress.
Response from Summit County Mountain RetreatsThank you for your review, we will be sure to follow up with our teams here about the TV and let the HOA know about the stairs as they are responsible for this!
We had a great experience at the Dakota Lodge. The location was perfect and close to the gondola. I was surprised how thoughtfully the condo was stocked, with tissue boxes and little trash cans in every room. They had several humidifiers in the closets and they made a big difference. The place was exceptionally clean when we arrived. We also loved the heated parking garage. Unfortunately the pool/ hot tub area was closed for maintenance until the last night of our stay. We did get to use the hot tubs on the last night, they were fabulous there were two big ones. Our unit's windows looked out over Dercum's Dash ski run and we loved watching the skiiers coming down the mountain from our couch. We cannot wait to come back and stay again!
Thank you for the opportunity to stay at your convenient and pleasant property. The unit was clean and easy to use. We only stayed one night, so our biggest issue was the late check-in time of 430 which was inconvenient for tired travelers. And then an early checkout time of 10am. Asking for an earlier time with add-on fees per bedroom per hour seemed petty and didn't seem worth the hassle. We literally got text messages about checking out before we were even able to get into the room.
The biggest benefit: the location inside the Keystone village. But this is taken away from having to drive to go to the office to get keycards. Should be left in a dropbox on property in my opinion.
Other feedback: the elevator in the Dakota building is awful, and there is always a crowd waiting to get up or down. Don't think I will come here again for those reasons, but still - the unit was comfortable, clean and the location was great.
Thanks again
Response from Summit County Mountain RetreatsThank you for review! We do have industry standard check in times due to the face that we manage over 500 properties and do need that time to make sure they are all clean as well with keycards, having that many properties would take a huge amount of time to have keys dropped in boxes all over summit county. The elevator and building is managed by the HOA so we can't change anything about that, but we can always pass on your feedback to them!
Everything was clean and up to date. The beds were a nice comfortable surprise and made the end of a long day that much more enjoyable. Bunks were spacious enough for my grown kids. So close to town and an easy walk to slopes.
Response from Summit County Mountain RetreatsThanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience with us at Summit County Mountain Retreats.
It's in a great location, but the outlets are overused and do not hold a charging plug. It's not the cleanest and the furniture is worn and needs to be replaced. The TV is out of date and needs to be updated to allow for the Wifi TV services such as Netflix and Amazon Prime....etc. Not all of the hot tubs work so be careful stepping into one, the hot tub tiles are not heated so they build up with ice and are slippery be careful and the pool table felt and bumpers need to be replaced.
Response from Summit County Mountain RetreatsThanks for having taken the time to write such a detailed review. The TV was replaced in September and is a smart TV with all the streaming apps in the living room. The outlets have been checked in the unit and any that were loose have been replaced. The dining room table and chairs are new as well as the master mattress in the master. The one in the second bedroom is also a nice mattress. The homeowners are in the process of finding a replacement for the couch. Had we known of any cleaning issues, we would have corrected them right away.
Response from Summit County Mountain RetreatsThanks for your comments and for having selected our property. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Response from Summit County Mountain RetreatsThank you so much for taking the time to share your experience at Summit County Mountain Retreats. We take pride in knowing our customers are happy with their experience.
Our family of 5 stayed in this condo during the Christmas holiday. Very comfortable accomodations. A short walk to the river run gondola. Very nice to have a pool and hot tub after a day of skiing. We arrived about an hour before check in but they were willing to give us our keys. We also hung out in the lobby of the Buffalo Lodge one night.
Response from Summit County Mountain RetreatsThank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Was a beautiful condo unit and well appointed. Appreciated that they provided humidifiers to help with the altitude change for travelers. Starter pack of kitchen supplies etc was great. The only improvement that would have help would be to provide some laundry pods. The dispensing machine in the building did not work but luckily a kind guest shared a few with us.
Response from Summit County Mountain RetreatsWe really appreciate you taking the time to share your rating with us. Unfortunately, SCMR does not provide laundry pods and the dispensing machine is in direct control of the building homeowners association. Nevertheless, we will communicate this outage with them so that they can have this repaired right away. We look forward to seeing you again soon.
Great family friendly experience staying within walking distance of the gondola and ski lifts! Loved walking to restaurants as well. Plenty of space in the condo for a family of 5 and kitchen was plenty large for meals.
Response from Summit County Mountain RetreatsThank you for your review - we are so glad to hear your family had a great time! If there's anything we could do better to make your next experience a 5-star stay, please let us know!
Response from Summit County Mountain RetreatsWe are happy to hear that this guest enjoyed the location of the unit. The mattress in the master bedroom has been replaced to a memory foam, we hope that this guest will enjoy the comfort of the upgraded mattress on their next stay.
The 1st thing I'd like to say is thank you to the owner for making this available at an affordable rate for families.
We lived our dream in this upscale condo. It is literally surrounded by mountains. Everything you see, including the amenities, are exactly as posted.
You could tell this place has a great proprietor by the way it makes you feel at home and by it's charm. And everyone was helpful and friendly from the time we looked into booking until the day we got home. We received text everyday in regards to our stay. In fact, they were so nice I was beginning to look for hidden fees. LOL No hidden fee's here just a hidden gem.
We took one day trip to Garden of the Gods. And one day my children and grandchildren went to The Royal George to ride the train while I stayed behind to enjoy the resort. The resort itself has plenty to see.
We are from Savannah GA and like to travel. We have been to NY, LA, Turks, Caribbean Islands, Alaska, and now CO.
My son-in-law said as we were settled in the condo "I like this better than any of those fancy hotels"! And I have to agree.
Response from Summit County Mountain RetreatsThanks for your feedback. We looked into all communication between this guest and we did address all the guests concerns related to the unit. We also have a digital guest book that all guests are sent prior to check in that has lots of useful information related to the rental and Summit County.
We loved the condo and the location. Would definitely stay here again! A little bummed out by the need to make pool reservations (which were snatched up before we had a chance to reserve even a hour) but we understand the reason for the regulations
We have stayed at this particular condo before and rented it again because we absolutely enjoyed it. Great location and perfect size for our family.
SCMR always makes our trips easy and memorable. Wonderful staff.
This is a nice 2 bedroom condo close to the slopes with a nice view. View is only from family room area. In general the condo is small and needs minor updating in appliances and bathrooms but was comfortable. The rental management (SCMR) was great in communicating and staying on top of things. Dakota lodge in general needs a little TLC such as repainting entry doors. Hot tub and pool were great. We would stay here again.
Great location and unit, however the floors and carpet were pretty grubby. Broom/vacuum clean, but definitely not mopped or shampoo'd. Otherwise, we really enjoyed our stay.
Everything was 'as advertised' and no doubt our family's experience was nothing short of great. We would certainly return to and recommend Keystone/Summit County Mountain Retreats/Dakota Lodge/unit 8520. THANK YOU
Love the double bunk beds concept. However, most of all of the furniture looked to be old. Besides the kitchen counter top and flooring being updated everything else looks to be original. The mattress in the master bedroom was not comfortable. You can hear the springs when you moved around on the bed.
The location is excellent and the hot tubs were great. We had a couple problems when we were there. We were given 3 key cards and all worked for our condo but we had a lot of trouble using them around the grounds like outside doors and the parking garage. Also, the fire place does not work. We tried lighting and a few times we followed directions exactly and it would not light. This was a major issue because we chose this place because it had a fire place too. The place is a little dated and a few of the outlets did not work or were touchy.
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