Serial Number For The Sims 3 Store
Chrystal Dueno
I lost my phone and was hoping to have a new sim card sent to me so I can keep my old phone number. I'm currently on deployment in Poland, I plan on buying a phone here, and was hoping to have the sim card sent to me because I have heard that european tmobile stores wont be able to help me with the sim card here.
Yes. Replacing your SIM, you can keep your same number. Just request that when getting the replacement SIM and have them activate it with your number or send it to you unactivated and then call Customer Care to have it activated with the number on the phone that is lost. You might even be able to deactivate teh SIM in your my.t-mobile account and add in the new SIM, once you receive it.
You will need to purchase a new SIM card and have it activated with your current number. That can be done the easiest in a T-Mobile Store because they can sell you the SIM and activate your number on it.
I recently installed the Sims 3 on my new PC after a 7-year hiatus from the game. Back in the day I had the Sims 3, along with a handful of expansion packs and purchased Sims 3 Store content, installed on a laptop and put HOURS into the same. Now that I have a PC capable of handling the Sims 3 and all of the added content, I decided to install the Sims 3 once again for nostalgic purposes.
When I launched the game and began playing with a new household, I realized some of the content that I had purchased YEARS ago via Sims 3 Store was not in the game (some CAS items like hair styles and clothing, Build/Buy objects, and some other misc. stuff). I went to the Sims 3 Store to view my purchase history and billing history. The purchase history contained most of the missing content - which I then downloaded and installed into the Sims 3 game successfully. Interestingly the billing history page was blank - suggesting that I have no billing history, which is strange given there are purchased items in my purchase history.
Anyway, the issues is that some but not all of my purchases showed up in my purchase history. I KNOW for a fact I had several other sets and stuff that I purchased from the Sims 3 store back in the day that are no longer among the list of items in my purchase history - including:
Obviously these things did not resolve the issue because the problem is with the Sims 3 Store and not the game nor origin. I did not purchase these things through origin. They were purchased through the Sims 3 Store: - a concept that customer support could not comprehend, because they told me to keep re-installing the game and clearing my Origin cache until my items showed up. The thing is, these items are not showing up in my game because they are no longer purchased items on my account. I need real help to get these items back, and not some waste-of-time generic troubleshooting tips. The customer service rep basically told me that if re-installing the game didn't fix it, I'm SOL. NICE error handling, EA !
I had to scour the Sims 3 store to find the items that were not appearing in my purchase history. I found the item pages on the store and noticed the prompt said "Download" rather than "Buy Now". So even though these items did not appear in my history, I was still able to download them. Unfortunately, this is an exhaustive method. I had to go through literally every store page, looking for items I recognized. I noticed some of my items were one-off items from a pack, which required me to visit the store page for that item instead of the page for the pack that was it was apart of. Using this method, I believe that I have finally identified all of the items that I purchased from the store. If this method works for you, I highly recommend bookmarking the store pages for your items because they will not appear in your history, even after downloading.
This brings me to my next discovery: the Sims 3 launcher will not recognize your purchased items after you launch the game and close out of it. The items show up in the launcher downloads page, but they won't be installed. Trying to install them again from the launcher won't work, and I noticed that if you try to re-download the items from the store and install them, it just created a second instance of that same item, which exasperates the issues. Uninstalling/reinstalling the game isn't enough. Apparently, this is a known issue with the Sims 3 launcher, and because it is no longer supported, it isn't a bug that will ever be addressed. There is a method that I found online that works 99% of the time, but unfortunately, I have to do this every single time I want to play the sims 3.
I hope this helps everyone. It's so unfortunate that this software has been completely abandoned by the Sims team.. they really dropped the ball with supporting the integrity of their customers purchases. Hopefully they make better choices in the future.
@BakedBrii If you check your order history on ea.com, you may find placeholder entries for the missing purchases. It's difficult to tell what each purchase is from the info there, but the entries do list the points you've spent. For example, my most recent "purchase" used 45 SimPoints to complete a set, and the info looks like this:
If you go back far enough, you should find all of your purchases, and it's possible you'll be able to match the cost in points to each set. With that and the order number, you may be able to explain the issue to a support rep and get some help. I've personally had a range of experiences with support, ranging from having to explain a store issue over and over to finding someone who knew what they were looking at and was ready to fix it before I'd finished typing, so if you're not getting anywhere with a support rep, it's worth trying again later.
UPDATE: Looked through my order history on Origin and it doesn't display any orders placed before August 2013. I know I have orders placed before then because I purchased The Sims 3 prior to August 2013. I will have to keep digging to see if I can find something else to prove I have other purchases.
@debraacts What content are you missing that you paid for? If you refresh the store page a few times, does the content show as owned? Please check both your purchase history (Store > My Store Account > Purchase History) and the items' product pages.
I too had almost every add on and expansion. For some reason I lost access to my old email address. I updated all to a new address. I found this problem because the Army movers misplaced half of my games. I recalled they were on the app to install though I bought them at a store and disk loaded them. For years all was good. Now I have nothing. I did load by disk what I can find. But the real fun was all my add ons. How can I re claim it all?
@mustangschelle Are you saying your expansions and stuff packs were previously available on your EA account, but you lost access to the email associated with the account, and therefore the account itself? If so, then the only move here is to regain access to the old account. There's no way to move your purchases from the old account to the new one; that goes for expansion and stuff packs as well as Store content.
If you think you can prove ownership of the old EA account, you can contact support and go through the account recovery process. I would strongly recommend using live chat rather than email; if you don't see the option, choose a different category of issue. And you can also access support without signing in if you use the "can't login" category (or similar), so try that if nothing else works.
@mustangschelle You're referring to the Sims 3 Store. Can you sign into the EA App with the same email address and password you use on the Store site when you see your purchased content? If so, you should be able to download your expansion and stuff packs as well.
A SIM (Subscriber Identity Module) card is an integrated circuit (IC) intended to securely store an international mobile subscriber identity (IMSI) number and its related key, which are used to identify and authenticate subscribers on mobile telephone devices (such as mobile phones and laptops). Technically the actual physical card is known as a universal integrated circuit card (UICC); this smart card is usually made of PVC with embedded contacts and semiconductors, with the SIM as its primary component. In practice the term "SIM card" is still used to refer to the entire unit and not simply the IC.
A SIM contains a unique serial number, integrated circuit card identification (ICCID), international mobile subscriber identity (IMSI) number, security authentication and ciphering information, temporary information related to the local network, a list of the services the user has access to, and four passwords: a personal identification number (PIN) for ordinary use, and a personal unblocking key (PUK) for PIN unlocking as well as a second pair (called PIN2 and PUK2 respectively) which are used for managing fixed dialing number and some other functionality.[1][2] In Europe, the serial SIM number (SSN) is also sometimes accompanied by an international article number (IAN) or a European article number (EAN) required when registering online for the subscription of a prepaid card. It is also possible to store contact information on many SIM cards.
SIMs are transferable between different mobile devices by removing the card itself. As of 2020, eSIM is superseding physical SIM cards in some domains, including cellular telephony. eSIM uses a software-based SIM embedded into an irremovable eUICC.
The SIM card is a type of smart card,[3] the basis for which is the silicon integrated circuit (IC) chip.[5] The idea of incorporating a silicon IC chip onto a plastic card originates from the late 1960s.[5] Smart cards have since used MOS integrated circuit chips, along with MOS memory technologies such as flash memory and EEPROM (electrically EPROM).[6]
The SIM was initially specified by the ETSI in the specification TS 11.11. This describes the physical and logical behaviour of the SIM. With the development of UMTS, the specification work was partially transferred to 3GPP. 3GPP is now responsible for the further development of applications like SIM (TS 51.011[7]) and USIM (TS 31.102[8]) and ETSI for the further development of the physical card UICC.
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