I want some answers...

[worldwi...@hotmail.com]

Where do all information come from? Thanks Tim for posting. I knew the
”facts” from Mantrav before but here I can read it again and I am
still asking myself:

Why didn´t I get an alternative accomodation when I contacted Mantrav
when I knew there will not be any Sanctum?

On 24 Mar 2012, at 16:52, ad...@mantrav.nl wrote:
”…Craig Hands who owns Sanctum could not find you alternative
accommodation, had you contacted Mantrav International they would have
been able to find you an alternative resort, but you never did that.
the e-mail that was sent about over booking was NOT sent from
Mantrav.”

How come I am one of the few who didn´t get any refund when 84 others
have been made? I havn´t been sending any 900 posts so I am not
responsible :-)…

From: ad...@mantrav.nl
Subject: RE: Reference court actioin
Date: 24 March 2012 13:19:02 GMT
”… There has been 84 refunds made, and 12 people got compensation, and
all the publicity and the “Trolls” has not affected Mantrav one bit,
we are busy and only 4% down on bookings from this time last year.”

[David Wotton]

All of the 'refunds' I have personally heard about have all been, in fact, a 'chargeback' through VISA.  We got ours this way too.

I was informed by Malcolm Hardy before we flew to Gran Canaria that he had arranged alternative accommodation for us.  On contacting said accommodation they advised us not to fly and that there was actually no booking for us.

Hopefully you paid using VISA or Mastercard and if you did you should contact them and ask them to initiate a Chargeback.  My understanding is that they aren't challenging it any more as they have all the evidence they need to process the chargeback.

On Saturday, March 24, 2012 11:25:29 PM UTC, worldwi...@hotmail.com wrote:

Where do all information come from? Thanks Tim for posting. I knew the
”facts” from Mantrav before but here I can read it again and I am
still asking myself:

Why didn´t I get an alternative accomodation when I contacted Mantrav
when I knew there will not be any Sanctum?

[Tim Ferris]

On 24 Mar 2012, at 16:52, wrote:
”…Craig Hands who owns Sanctum could not find you alternative
accommodation, had you contacted Mantrav International they would have
been able to find you an alternative resort, but you never did that.
the e-mail that was sent about over booking was NOT sent from
Mantrav.”

The email from Craig was using a Mantrav email address and was signed at the bottom Mantrav international. As far as the consumer is concerned this email WAS from Mantrav or at the very least a person acting on behalf of Mantrav with Mantravs permission.

Why would we think this was incorrect? For the record I called and emailed Mantrav immediately after receiving that email and was offered a refund, but I never received it (from Mantrav) I had to go through a lengthy process with my bank. Great customer service from Mantrav. Not

Those, are facts

Tim

> --
> ##############################################################
> Gran Canaria Info - http://www.Gran-Canaria-Info.com
> ##############################################################
> If you're new to this group (You've just dicovered that Mantrav is not doing as it is promising), check this thread first with *tons* of info (where to report, what to do, how do I get my money back, etc etc):
> http://groups.google.com/group/gran-canaria-info/browse_thread/thread/99e074dec83691d3
> ##############################################################
>
> You received this message because you are subscribed to the Google
> Groups "Gran Canaria Info" group.
> To post to this group, send email to gran-can...@googlegroups.com
> To unsubscribe from this group, send email to
> gran-canaria-i...@googlegroups.com
> For more options, visit this group at
> http://groups.google.com/group/gran-canaria-info?hl=en?hl=en