Time to speak...
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worldwi...@hotmail.com
Feb 5, 2012, 2:31:12 PM2/5/12
to Gran Canaria Info
I have really tried to stay out of this but now after many emails
without respons, no answering at Mantravs office in UK and when I
after so many emails at last got an answer, it says that the two
mailaddresses I have used, one is from their website (enquiries) goes
to the New York office and the other one (matthew) is a private
mailaddress. So Matthew says in that email that´s why I don´t get any
answer. Not a single word that he will send my mail further or help me
in any way...
I answered Matthew and sent him a copy of the vouchers he sent me from
his "private" address and a copy from the "enquiries mailaddress" that
Chris had used when he was writing two days before my stay at Club
Mancha in the beginning of January and say: "We have been trying to
find alternative accommodation. for you, so far with no success."
Do you think I got any more info after that? Nothing more. Not a
single word after I was able to give him some evidence of that these
two mail addresses have been used before for communication to me.
BUT a "Jenna" wrote in a mail two weeks ago: "Refund come from our
head office I have asked for up date."
You are not surprised I didn´t get any up date, right? And I have
tried to get that information with even more emails..but now I had it.
I have been so polite in my emails and I didn´t get any information
before I went to Playa del Inglés and I booked and paid my stay on
July the 8th 2011. That´s six months before the actual date of my
stay. They knew more than a month ahead that I didn´t have a hotel and
no information about it??
They got the info on their website that people have got their
refund ..."to date 22 bookings have been refunded out of 28 affected".
It seems that we are more than 6 here who havn´t got our money back.
Can any company that treat their costumers like this and think they
can stay out of bad publicity? I am sure someone from Mantrav will
read this and I will tell you that there is not one single word in
this text that isn´t true and that I couldn´t prove. I have done
everything in a good manner and been giving Mantrav a lot of chances
to correct this but they have choosen not to. I am living in Madrid
and I
will not stay silence in the gay community here. I have been working
in the tourist business for many years and I have never seen anything
like this...
/ Tomas Petersson
without respons, no answering at Mantravs office in UK and when I
after so many emails at last got an answer, it says that the two
mailaddresses I have used, one is from their website (enquiries) goes
to the New York office and the other one (matthew) is a private
mailaddress. So Matthew says in that email that´s why I don´t get any
answer. Not a single word that he will send my mail further or help me
in any way...
I answered Matthew and sent him a copy of the vouchers he sent me from
his "private" address and a copy from the "enquiries mailaddress" that
Chris had used when he was writing two days before my stay at Club
Mancha in the beginning of January and say: "We have been trying to
find alternative accommodation. for you, so far with no success."
Do you think I got any more info after that? Nothing more. Not a
single word after I was able to give him some evidence of that these
two mail addresses have been used before for communication to me.
BUT a "Jenna" wrote in a mail two weeks ago: "Refund come from our
head office I have asked for up date."
You are not surprised I didn´t get any up date, right? And I have
tried to get that information with even more emails..but now I had it.
I have been so polite in my emails and I didn´t get any information
before I went to Playa del Inglés and I booked and paid my stay on
July the 8th 2011. That´s six months before the actual date of my
stay. They knew more than a month ahead that I didn´t have a hotel and
no information about it??
They got the info on their website that people have got their
refund ..."to date 22 bookings have been refunded out of 28 affected".
It seems that we are more than 6 here who havn´t got our money back.
Can any company that treat their costumers like this and think they
can stay out of bad publicity? I am sure someone from Mantrav will
read this and I will tell you that there is not one single word in
this text that isn´t true and that I couldn´t prove. I have done
everything in a good manner and been giving Mantrav a lot of chances
to correct this but they have choosen not to. I am living in Madrid
and I
will not stay silence in the gay community here. I have been working
in the tourist business for many years and I have never seen anything
like this...
/ Tomas Petersson
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