Intel Wireless Update
Algernon Alcala
I Have an Asrock 390m-itx/ac mobo. Everything was fine, but then these automatic updates were pushed to my pc, and now the intel wireless bluetooth is screwed up. You can see the little usb icon in the systray toggling on/off continuously, and if you look in device manager, the icon is constantly disappearing and reappearing, and you can hear the windows new connection sound effect constantly going off. Intolerable.
I should note that when I see intel wireless in my device manager, i can uninstall, but there is no checkbox to delete files as well. This does exist on Intel Bluetooth. When I reboot, the Intel Wireless driver is already reinstalled.
I had recently updated Intel BT drivers and after that no BT device would connect to my desktop PC anymore. The BT on/off toggle had disappeared form that right-side panel accessible from the taskbar. When I opened Device Manager, the entire tree of devices would keep on refreshing every 2 seconds, until I manually disabled the Intel BT adapter (which was being continuously reset or something). I tried all manners of drive removal/upgrade/downgrade to no avail. Of course I tried rebooting the computer and even messed a bit with BIOS configs for nothing.
Yep. Like many others, I created an account to say thank you- roughly four years after this thread was created. The solution is still relevant, and it's far and away much easier and less time consuming than any of the other "solutions" I tried.
Edit: It might be important to add that different machines might require a longer or shorter interruption in the power supply for this to work. I've seen one person in this thread who unplugged their machine for 15 minutes, but I only unplugged mine for about 30 seconds.
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Hi. My Intel Wireless AC 9462 that came with new laptop has been constantly crashing since day one. I also get error events 5002 5005 5007 5010 for netwtw10 every time this happens. Please help me fix this, I think I have tried just about everything imaginable.
1- Please elaborate more when you said "new laptop has been constantly crashing". What is the exact behavior/issue? Is it just disconnecting from the network? Is it experiencing Blue Screen of Death (BSOD) errors? etc?
4- When this issue happens, is there any other error message besides the error events? Perhaps on the Windows notification area or under Device Manager >> Network Adapters >> Intel Wireless Adapter >> Properties?
What I meant is that there's apparently a problem with the adapter, causing brief internet interruptions. Pages don't load properly, downloads get interrupted over and over again, games get totally disconnected, etc... This can happen as often as every 5-10 mins, regardless of whether or not I'm actually actively doing anything. It is accompanied by a random number of those event codes 5002, 5005, 5007, 5010 in the event journal, but I haven't found any other traces of errors or log entries anywhere else. The connection resumes almost instantly without any action from my part. Other devices connected to same router (D-Link DIR-320) have never experienced anything similar.
In case you haven't tried yet, we recommend first rebooting your router if it is always running 24/7. We know this is a basic step but we just one to make sure any possible step is tested before going through more complex steps. Sometimes, rebooting the router may help to solve connectivity issues. Also, check for objects/walls blocking a straight sight to the device or anything that may cause interference (e.g. wireless phones, microwaves, etc.). Also, if you are running VPN/firewall software, test by momentarily disabling this.
2- Perform a clean installation of both the Wireless and Bluetooth drivers. Based on the Intel SSU report, it seems the system is running the "previously release" version of the Intel generic driver ("22.50.1.1"). However, it is recommended to try this first with the customized drivers from Dell*:
@AndrewG_Intel Thank you for replying.
I wasn't able to resolve this issue. I have tried reverting back to older versions of drivers for both, clean reinstalling the ones suggested by DELL, eventually installing the most recent ones. Also kept turning stuff on and off in driver settings, in different combinations, among which I turned U-APSD on and ac totally off. In conclusion, I still keep getting constantly disconnected, event log full of those aforementioned errors, and I began getting a new one recently - "6062 - Lso was triggered".
As for power, my device is always plugged in, haven't tried from battery alone. I haven't tested with other routers or networks. And don't think there is any interference from VPN, firewall, or security network software.
I've created a new SSU summary file and included it below.
Thank you for your time and effort, please don't abandon my case.
Mike
After reviewing this, our recommendation is to check this further with the computer manufacturer (OEM) since the OEM may have more troubleshooting steps to provide to make a stable connection. Also, you may verify with the router manufacturer to check if it is possible that the supported protocols and configuration of the router are affecting the performance.
My partner has a built PC using the WiFi Card. Despite using an ethernet connection, he constantly had issues where his entire internet would stop working at random times. Disabling the WiFi Card completely resolved all issues.
I have been experiencing the same exact issue since I bought my new laptop (ASUS, Windows 11). This Intel Wireless Adapter disconnects frequently and at the wrong time. ASUS will not support it and have forwarded me to Intel. The recommendation is to go online and download updated drivers which is hilarious in itself since you have to have the drivers functioning correctly to GET ON to the network. I've had to re-install Windows completely many times. Today was the fourth, and my last time before sending the laptop back and going to another manufacturer. Did anyone at Intel actually do testing before deployment? These comments are a bit too technical for me. Do we have a final solution or a patch or update to stop this from happening?
ANYTHING at all?
I recently upgraded my home wifi router to a Netgear Nighthawk RAX80 (wifi 6) but have not been able to connect wirelessly to it with my PC. I had to resort to plugging in my 4 year old wifi router to get my PC online.
I just installed Intel PROSet/Wireless Software 21.90.3 (21.90.3.2) hoping it would address my problem since there was a reference specifically to the Intel Wireless-AC 9560 having the exact same problem with a connection to Netgear Nighthawk RAX80 but it did not.
I bought my computer as a preconfigured system from BestBuy in September 2019. The Intel Wireless-AC 9462 card is clearly attached to the slot on the Asrock motherboard you referenced. I have not changed any of the hardware. How can there be no Wireless LAN adapter for my computer? I have the Intel Wireless-AC 9462.
My feeling is there is a bug in the drivers for the Intel Wireless-AC 9462. In the release notes for driver version 21.90.3 it clearly lists a similar problem that was addressed for the Intel Wireless-AC 9560 card, I need the same fix for my version of the card.
In this scenario, our recommendation is that you perform a clean installation of both Bluetooth and Wi-Fi generic drivers. It is recommended to uninstall both the Bluetooth and Wi-Fi drivers to make sure there is not a driver conflict.
I followed the Clean Installation of Wireless Drivers instructions (for both Intel Wireless-AC 9462 and Bluetooth Device). Next I ran the installs for Intel Wireless Bluetooth for Windows 10 Version: 21.90.2
and Windows 10 Wi-Fi Drivers for Intel Wireless Adapters Version: 21.90.3. I then checked all the settings as compared to Recommended Settings for 802.11ac Connectivity (they were all set properly). I also rebooted.
When I switch my wifi connection to my Netgear RAX80 router it does show a good wifi signal in the taskbar, however I cannot connect to any website or access the internet. The "Connected, No Internet", isn't displayed, but there is still no connectivity at all.
I have a work laptop (Dell with Intel Dual Band Wireless-AC 8265) that connects perfectly fine to the Netgear RAX80 router. I also have an iPhone 11 Pro and iPad Pro (2018 model) that connect to the Netgear RAX80 router with no problem. All of these devices I am using the 5G band (AC protocall).
Given the fact the your computer has no connectivity issues when using your Netgear R6250, this issue seems to be related to router optimization. Our recommendation is that you contact your computer vendor or Wi-Fi AP vendor to obtain more details about their system optimization.
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