Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.

Dismiss

65FR38319A Proposed Information Collection Activity: Proposed Collection; Comment Request

1 view

Skip to first unread message

robop...@us.govnews.org

unread,

Jun 20, 2000, 3:00:00 AM6/20/00

Archive-Name: gov/us/fed/nara/fed-register/2000/jun/20/65FR38319A
Posting-number: Volume 65, Issue 119, Page 38319A

[Federal Register: June 20, 2000 (Volume 65, Number 119)]
[Notices]
[Page 38319-38321]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr20jn00-118]

-----------------------------------------------------------------------

DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]

Proposed Information Collection Activity: Proposed Collection;
Comment Request

AGENCY: Department of Veterans Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Department of Veterans Affairs (VA) is announcing an
opportunity for public comment on the proposed collection of certain
information by the agency. Under the Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to publish notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of a currently approved collection, and allow
60 days for public comment in response to the notice. This notice
solicits comments on the burden estimates relating to customer
satisfaction surveys involving the National Cemetery Administration
(NCA), the Office of Financial Management (OFM), and the Office of
Inspector General (IG).

DATES: Written comments and recommendations on the proposed collection
of information should be received on or before August 21, 2000.

ADDRESSES: Submit written comments on the collection of information to
Ron Taylor, Office of Information and Technology (045A4), Department of
Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420. Please
refer to ``OMB Control No. 2900-0571'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Ron Taylor at (202) 273-8135.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44
U.S.C., 3501--3520), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VA invites
comments on: (1) Whether the proposed collection of information is
necessary for the proper performance of VA's functions, including
whether the information will have practical utility; (2) the accuracy
of VA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: Generic Clearance for the National Cemetery Administration
(NCA), the Office of Financial Management (OFM), and the Office of
Inspector General (IG) Customer Satisfaction Surveys.
OMB Control Number: 2900-0571.
Type of Review: Extension of a currently approved collection.
Abstract: Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and Departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satisfaction with existing service. NCA, OFM,
and IG use

[[Page 38320]]

customer satisfaction surveys to gauge customer perceptions of VA
services as well as customer expectations and desires. The results of
these information collections lead to improvements in the quality of VA
service delivery by helping to shape the direction and focus of
specific programs and services.
Affected Public: Individuals or households, business or other for-
profit and State, Local or Tribal Government.
Listing of Survey Activities: The following list of activities is a
compendium of customer satisfaction survey plans by the NCA, OFM, and
IG. The actual conduct of any particular activity listed could be
affected by circumstances. A change in, or refinement of, our focus in
a specific area, as well as resource constraints could require deletion
or substitution of any listed item. If these organizations substitute
or propose to add a new activity that falls under the umbrella of this
generic approval, including those activities that are currently in a
planning stage, OMB will be notified and will be furnished a copy of
pertinent materials, a description of the activity and number of burden
hours involved. NCA, OFM, and IG will conduct periodic reviews of
ongoing survey activities to ensure that they comply with the PRA.

I. National Cemetery Administration

----------------------------------------------------------------------------------------------------------------
Estimated
Year Number of annual burden Frequency
respondents (in hours)
----------------------------------------------------------------------------------------------------------------
Focus Groups With Next of Kin (10 participants per group/3 hours each session)
----------------------------------------------------------------------------------------------------------------
2001................................. 50 150 5 groups annually.
2002................................. 50 150 5 groups annually.
2003................................. 50 150 5 groups annually.
----------------------------------------------------------------------------------------------------------------
Focus Groups With Funeral Directors (10 participants per group/3 hours each session)
----------------------------------------------------------------------------------------------------------------
2001................................. 50 150 5 groups annually.
2002................................. 50 150 5 groups annually.
2003................................. 50 150 5 groups annually.
----------------------------------------------------------------------------------------------------------------
Focus Groups With Veterans Service Organizations (10 participants per group/3 hours each session)
----------------------------------------------------------------------------------------------------------------
2001................................. 50 150 5 groups annually.
2002................................. 50 150 5 groups annually.
2003................................. 50 150 5 groups annually.
----------------------------------------------------------------------------------------------------------------
Visitor Comments Cards (2,500 respondents/5 minutes per response)
----------------------------------------------------------------------------------------------------------------
2001................................. 2,500 208 Annually.
2002................................. 2,500 208 Annually.
2003................................. 2,500 208 Annually.
----------------------------------------------------------------------------------------------------------------
Next of Kin National Customer Satisfaction Survey (Mail to 10,000 respondents/3 minutes per response)
----------------------------------------------------------------------------------------------------------------
2001................................. 10,000 5,000 Annually.
2002................................. 10,000 5,000 Annually.
2003................................. 10,000 5,000 Annually.
----------------------------------------------------------------------------------------------------------------
Funeral Directors National Customer Satisfaction Survey (Mail to 1,000 respondents/30 minutes per response)
----------------------------------------------------------------------------------------------------------------
2001................................. 1,000 500 Annually.
2002................................. 1,000 500 Annually.
2003................................. 1,000 500 Annually.
----------------------------------------------------------------------------------------------------------------
Veterans-At-Large National Customer Satisfaction Survey (Mail to 5,000 respondents/30 minutes per response)
----------------------------------------------------------------------------------------------------------------
2001................................. 5,000 2,500 Annually.
2002................................. 5,000 2,500 Annually.
2003................................. 5,000 2,500 Annually.
----------------------------------------------------------------------------------------------------------------
Program/Specialized Service Survey (Mail to 1,000 respondents/30 minutes per response)
----------------------------------------------------------------------------------------------------------------
2001................................. 1,000 500 Annually.
2002................................. 1,000 500 Annually.
2003................................. 1,000 500 Annually.
----------------------------------------------------------------------------------------------------------------

II. Office of Financial Management--Accountability Report Pilot
Evaluation Form

----------------------------------------------------------------------------------------------------------------
Estimated
Year Number of Annual burden Frequency
respondents (in hours)
----------------------------------------------------------------------------------------------------------------
2001................................. 550 138 Annually.
2002................................. 550 138 Annually.

[[Page 38321]]

2003................................. 550 138 Annually.
----------------------------------------------------------------------------------------------------------------

III. Office of Inspector General--Patient Questionnaire

Most customer satisfaction surveys will be recurring so that NCA,
OFM, and IG can create and maintain ongoing measures of performance and
to determine how well VA meets customer service standards. Each
collection of information will consist of the minimum amount of
information necessary to determine customer needs and to evaluate each
organization's performance. NCA expects to conduct 15 focus groups
annually involving a total of 450 hours during the approval period. In
addition, NCA expects to conduct mail surveys with a total annual
burden of 8,000 hours and will distribute comment cards with a total
annual burden of 208 hours. NCA also plans to conduct mail surveys with
customers of specific programs (e.g. Headstones and Markers,
Presidential Memorial Certificates, State Veterans Cemeteries) to
determine levels of service satisfaction. Program specific surveys are
estimated at 500 burden hours annually during the approval period. OFM
and IG will distribute written surveys with a total annual burden of
338 hours.

Dated: May 24, 2000.

By direction of the Secretary.
Sandra McIntyre,
Management Analyst, Information Management Service.
[FR Doc. 00-15529 Filed 6-19-00; 8:45 am]
BILLING CODE 8320-01-U

0 new messages