Database not found

[Ben Cook]

I am trying to setup my new treo 700w, after returning an old one to
Verizon. I have my account information setup correctly, but it tells
me that the database is not found. Any chance this is a daylight
savings time hiccup? I don't have any calendar info uploaded at this
time.

username: benjcook

Any help is appreciated!

[Stuart - GooSync Support]

Hi,

Since using your new device have you deleted the old one from GooSync?

If your GooSync account is still linked to your old device you won't
be able to synchronise a new one.

Even if you're replacing the device with an identical model you still
need to clear the old device from GooSync (GooSync links a unique ID
from the device with your account).

Please log into the GooSync account, view the My Device page and
delete your device. Once done re-select your device and re-configure
your calendar settings (if applicable).

This will then allow your new device to connect with your account.

[Ben Cook]

sure enough - worked like a charm! Thanks!!!

On Mar 23, 7:32 am, "Stuart - GooSync Support"