Access denied
berfab
I've recently installed GooSync in my device. I have a palm m515. My
login name is berfab.
I'm also using Softik to connect my palm to internet.
I'm not able to synchronize GooSync. I'm always receiving a message of
Access Denied. It tries to connect and it establish connection, but
there is always the same message. I checked and double-checked the
GooSync password and nickname. I checked also the authentication for
Google calendar and they are all fine. I'm not able to find any other
solution.
Could you help me, please?
Thanks,
Fabrizio
Stuart - GooSync Support
I've located the sync logs from your last attempt and can see what's
causing the problem.
Your device is sending the username incorrectly, which is causing the
authentication to fail.
The username is being sent exactly as shown below:
berfab
berfab
This indicates that the username is entered twice in the username
field. You may not see this just by looking at the profile settings on
your device as the username field will only show a limited amount of
characters.
I first suggest viewing the profile settings on your device, selecting
the username field and then showing the onboard keyboard on your
device. This should allow you to see the full amount of data entered
into that field.
Other than this you could select the username field then use the
Select All option from the Edit menu and then delete the contents of
that field.
Once done re-enter the correct username and save the changes.