Sync failing

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dani...@gmail.com

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Jun 26, 2007, 5:52:54 PM6/26/07
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Hi

I started getting the error "Error 511 - Connection to Google failed
while retrieving" every time I try to sync. This has not happened
before, but for some reason it started happening few days ago. I am
syncing four calendars on a hosted account, those belong to me, my
wife, daughter and a national holidays calendar.

Can you help me clarify what is causing this? In Google, everything
works as expected.

Stuart - GooSync Support

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Jun 27, 2007, 6:02:40 AM6/27/07
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Hi,

The server log files show this error is being generated because Google
is returning a "Calendar Not Found" error for one of your Google
Calendars.

I suggest logging into GooSync and then refreshing the calendar list
on the My Device page. This will ensure that GooSync has all of the
correct links to your Google Calendars.

dani...@gmail.com

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Jun 27, 2007, 1:38:49 PM6/27/07
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Thanks. I did refresh my calendars even though they have not changed
since my GooSync account was created. I sync exactly same calendars as
I started out with.

Only way to complete a sync is to remove my wifes calendar, she rarely
uses it, but there are few entries this week that I suspect might the
problem. Btw, do private events in shared calendars (ones I cannot see
contents of) get synced in any way to my device?

I just refreshed the calendars again, tried sync and failed.

On Jun 27, 12:02 pm, Stuart - GooSync Support

Stuart - GooSync Support

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Jun 28, 2007, 11:03:02 AM6/28/07
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Hi,

Private events from shared calendars will be synchronised to your
device but they will be empty except for the tag/category of the
associated calendar.

How is your wife's calendar shared with you? Is it shared as standard
read-only or is it shared as "view free/busy only"?

We've detected a problem when attempting to access the "free/busy
only" calendars, Google prevents us from accessing these calendars and
returns the not found error.

Development are investigating the issue and we will post back once we
have more information.

dani...@gmail.com

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Jul 9, 2007, 4:49:34 PM7/9/07
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It is shared as "View free/busy only", so that might be the case. As
soon as I exclude her calendar from my sync, everything works ok.

On Jun 28, 5:03 pm, Stuart - GooSync Support

Stuart - GooSync Support

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Jul 10, 2007, 4:19:34 AM7/10/07
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Hi,

Development have been working on this problem and have developed a
fix, which is now in testing.

We should have this fix available by the end of the week.

dani...@gmail.com

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Jul 31, 2007, 3:33:45 PM7/31/07
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Hello again. Is this fix now in place? Thank you

On Jul 10, 10:19 am, Stuart - GooSync Support

> > > > > > works as expected.- Hide quoted text -
>
> - Show quoted text -

Stuart - GooSync Support

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Aug 1, 2007, 4:32:58 AM8/1/07
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Hi,

The fix for this problem was included in the GooSync server update
made on 12th July (http://www.goosync.com/Updates.aspx).

Have you tried synchronising since then?

If you're still experiencing the problem please let me know and I'll
check the server log files.

dani...@gmail.com

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Aug 6, 2007, 4:25:50 AM8/6/07
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Yes, I still have the same problem. As soon as I include the wifes
calendar, the sync results in the same error as earlier.

On Aug 1, 10:32 am, Stuart - GooSync Support

> > > - Show quoted text -- Hide quoted text -

IronWillD

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Aug 6, 2007, 11:02:45 AM8/6/07
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Stuart-


I have also not been able to sync for some time. Last successful sync
was 4 days ago. I have been trying all morning and continue to get
Erro Code 511.


On Aug 1, 3:32 am, Stuart - GooSync Support

> > > - Show quoted text -- Hide quoted text -

Stuart - GooSync Support

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Aug 6, 2007, 11:55:53 AM8/6/07
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Hi,

The log files show that Google is returning a "403 Forbidden" code
when GooSync attempts to retrieve the data from your wifes calendar.

Please ensure that the access has not been changed for this calendar
and that GooSync is using the correct link for this calendar (only way
to be certain is to refresh the calendar list).

Stuart - GooSync Support

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Aug 6, 2007, 11:56:51 AM8/6/07
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Hi,

The log files show that you are experiencing a problem we detected
earlier today regarding a bug with repeat events.

Development are working on a fix and we hope to have more information
tomorrow.

On Aug 6, 4:02 pm, IronWillD <wdani...@dawsondanielsconsulting.com>
wrote:

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