"System Error" when syncing

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Hannes Engelbrecht

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Aug 1, 2007, 5:14:08 AM8/1/07
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Hi,

In trying to fix the massive duplicates problem I had reported yesterday, I deleted just about ALL the duplicates (that I could find, anyway), and synced with GooSync.
About three-quarters of the way through, the N95 reported the server timed out, and now, no matter what I try (reboot, reconnect) I receive a "System Error" when trying to connect to GooSync.

Can anyone help?

Thanks,
Hannes Engelbrecht

Stuart - GooSync Support

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Aug 1, 2007, 5:30:54 AM8/1/07
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Hi,

As stated in your previous post I have now activated detailed logging
for your account.

During the next sync with GooSync these updated log files will be
created.

Let me know once the sync is complete and I will get the files
checked.

Hannes Engelbrecht

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Aug 1, 2007, 10:55:40 AM8/1/07
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Thanks!

I just did a sync. the phone got to 380 of 453 and then gave me a "System Error"

I didn't retry again.

Stuart - GooSync Support

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Aug 1, 2007, 12:01:55 PM8/1/07
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Hi,

I've checked your account and log files and they show that the sync
was proceeding as expected.

The sync was initiated and then authenticated by GooSync.
The device then proceeded to send several event commands to GooSync,
which GooSync then returned "OK" messages for.

It's at this point that the log files stop recording data.

The device should have sent more data to the server (its previous
message indicated that it had not finished sending all of its data)
but no more messages were sent from your device.

The last message sent by GooSync only contained "OK" responses, there
was no event data that could have caused the device to terminate the
sync.

It's possible that the device timed out and terminated the sync.

Please try syncing again and if the same problem occurs try the
following:

Log into GooSync and view the My Device page.
Delete your device and then reselect it.
If applicable, setup your sync window and calendar list.
Try syncing again.

On Aug 1, 3:55 pm, "Hannes Engelbrecht" <snorba...@gmail.com> wrote:
> Thanks!
>
> I just did a sync. the phone got to 380 of 453 and then gave me a "System
> Error"
>
> I didn't retry again.
>

Hannes Engelbrecht

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Aug 1, 2007, 4:47:12 PM8/1/07
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Thanks Stuart. I will try those steps!
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