Hi Matt,
I am assuming a couple things:
1. The agency has a scheduling application like HASTUS or Trapeze. If
that is the case the routes in that system can be converted/exported
into the Shape file format (ESRI).
2. The agency has ESRI's ArcMap softare
If those two things are true then:
1. Using Vertices to Points application in ArcToolBox from ArcGIS
ArcView you are able to create a point file of the routes. This tool
will create a point file with all the vertices of a route/line.
Look here for a graphic of the toolbox
The initial setup:
http://screencast.com/t/c7YHhpOdp89
The dialog Box:
http://screencast.com/t/GiUkxUSqKBV
2. Calculate the xy from the new point file.
using ArcToolBox again:
http://screencast.com/t/RTHSp17gE
This should be adequate to create the shape.txt file.
Martin Catala
GIS Manager
Center for Urban Transportation Research