[ran zhang]

Hello, I registered the email address hello...@gmail.com late last month. I haven't used it since then, but I have my account name and password clearly saved. I now have an urgent need to use this account because my medical reimbursement from my hospitalization requires it—this is the only email address that can receive and send the insurance policy verification email. However, whenever I try to log in, it keeps asking me to link a phone number, and it fails every single time, even though I've tried several different phone numbers.

I am extremely anxious to log in because my family needs this insurance payout for medical treatment, and I cannot complete the claim process without accessing this email. I have tried logging in multiple times from the exact same device and IP address I used when I registered, but I still cannot get past the phone linking step.

I earnestly request your team to help me review this issue, allow me to link a phone number, and grant access to my account as soon as possible. Thank you so much for your help!