Isomorphic Support routinely receives kudos from customers and the community, with 20-30 forum posts a day coming right from the dev and support teams. When we aren't helping individuals, we're creating new samples and writing new docs for everyone.
This person (sbt) is not a customer, posted multiple duplicates of an elementary question covered prominently in introductory documentation, was referred politely to such documentation, posted follow-ups indicating he still hadn't read the docs he was referred to, then became abusive when both the community and Isomorphic ignored him. But don't take my word for it, here are the threads:
Note these are partly duplicates - we had to delete 5 other verbatim duplicates.
The more you look into criticisms of SmartGWT, the more you will find they are as baseless as this one. We offer a very high quality product, rapid innovation, and a responsive support team that aggressively fixes issues.
SBT is almost certain to fly off the handle now, so just FYI, I do not plan to reply.