Error 404 on /chart/48/js/jsapi_compiled_coreChart_module.js

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Mic

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May 5, 2020, 3:38:53 AM5/5/20
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Our app use Google Charts and some users are randomly reporting charts are not loading as usual.
It looks to be a 404 error that occurs when trying to load: /chart/48/js/jsapi_compiled_coreChart_module.js

The charts load fine and consistently from different locations where we are: US and Belgium.
But occurs apparently in Dubai and Santiago, Chile.

Anyone else is having trouble ?
Is there anything we can check or change on our side ?

ussamoo

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May 5, 2020, 9:17:13 AM5/5/20
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Same issue here!

Cedric Rouard

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May 5, 2020, 9:20:50 AM5/5/20
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We're seeing the same behavior at our side (in Belgium ;))

404 on version 47 as well

Daniel LaLiberte

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May 5, 2020, 1:10:50 PM5/5/20
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For a short time, we were redirecting 100% of jsapi requests to the new loader, but we are turning it back to 0% due to reports of more failures.

Please update your applications to stop using the old 'jsapi' loader and use the new loader directly.  See the instructions at:   https://developers.google.com/chart/interactive/docs/basic_load_libs#update-library-loader-code


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Micky Loo

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May 5, 2020, 1:11:41 PM5/5/20
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Daniel LaLiberte

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May 5, 2020, 1:24:20 PM5/5/20
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There is no "coreChart" module, so that is why you are seeing 404 errors.  But why are there even requests for that module?  I suspect people are trying to load with e.g. google.load('visualization', '1.0', {packages: ['coreChart']}), or something like that.   Change that to 'corechart' instead.

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Mic

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May 5, 2020, 2:03:16 PM5/5/20
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That helps, thank you !

I changed our code this weekend to the new loader, after 10 years using it without any change ;)
So maybe there is a cache issue on our side(it shouldn't but I'll investigate)
And it looks only Chrome is affected. IE and Firefox look to work fine.




On Tuesday, 5 May 2020 19:24:20 UTC+2, Daniel LaLiberte wrote:
There is no "coreChart" module, so that is why you are seeing 404 errors.  But why are there even requests for that module?  I suspect people are trying to load with e.g. google.load('visualization', '1.0', {packages: ['coreChart']}), or something like that.   Change that to 'corechart' instead.

On Tue, May 5, 2020 at 1:11 PM Micky Loo <mick...@endurance.com> wrote:
404 with version 47 in the US.


coreChart vs corechart


On Tuesday, May 5, 2020 at 3:38:53 AM UTC-4, Mic wrote:
Our app use Google Charts and some users are randomly reporting charts are not loading as usual.
It looks to be a 404 error that occurs when trying to load: /chart/48/js/jsapi_compiled_coreChart_module.js

The charts load fine and consistently from different locations where we are: US and Belgium.
But occurs apparently in Dubai and Santiago, Chile.

Anyone else is having trouble ?
Is there anything we can check or change on our side ?

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Mic

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May 5, 2020, 4:09:36 PM5/5/20
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That was a cache issue on our side, calling the old code.
Thank you very much for the "there is no coreChart" that helped to find the issue.

Fraser Hardy

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May 18, 2020, 11:39:18 AM5/18/20
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Is there a planned date when you will change this permanently? 

We had a panic last week when all of our charts stopped working in a page which has happily worked for about 5 years with no changes. It would be great to know a date when this will change again so that we can schedule in the dev work to migrate. 

Thanks,
Fraser 

On Tuesday, May 5, 2020 at 6:10:50 PM UTC+1, Daniel LaLiberte wrote:
For a short time, we were redirecting 100% of jsapi requests to the new loader, but we are turning it back to 0% due to reports of more failures.

Please update your applications to stop using the old 'jsapi' loader and use the new loader directly.  See the instructions at:   https://developers.google.com/chart/interactive/docs/basic_load_libs#update-library-loader-code


On Tue, May 5, 2020 at 9:21 AM Cedric Rouard <c.r...@ringring.be> wrote:
We're seeing the same behavior at our side (in Belgium ;))

404 on version 47 as well

On Tuesday, 5 May 2020 09:38:53 UTC+2, Mic wrote:
Our app use Google Charts and some users are randomly reporting charts are not loading as usual.
It looks to be a 404 error that occurs when trying to load: /chart/48/js/jsapi_compiled_coreChart_module.js

The charts load fine and consistently from different locations where we are: US and Belgium.
But occurs apparently in Dubai and Santiago, Chile.

Anyone else is having trouble ?
Is there anything we can check or change on our side ?

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Daniel LaLiberte

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May 18, 2020, 2:06:10 PM5/18/20
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The redirects of the old jsapi loader are ramping up to 100% again today, after another week of delay.  We started this process about a year ago, and we have been lucky that the old server continued to survive this long.

The new loader now automatically lower-cases the package names, so anyone still loading 'coreChart' will instead load 'corechart', but only for version 48 (now 'current') or later.


On Mon, May 18, 2020 at 11:39 AM 'Fraser Hardy' via Google Visualization API <google-visua...@googlegroups.com> wrote:
Is there a planned date when you will change this permanently? 

We had a panic last week when all of our charts stopped working in a page which has happily worked for about 5 years with no changes. It would be great to know a date when this will change again so that we can schedule in the dev work to migrate. 

Thanks,
Fraser 

On Tuesday, May 5, 2020 at 6:10:50 PM UTC+1, Daniel LaLiberte wrote:
For a short time, we were redirecting 100% of jsapi requests to the new loader, but we are turning it back to 0% due to reports of more failures.

Please update your applications to stop using the old 'jsapi' loader and use the new loader directly.  See the instructions at:   https://developers.google.com/chart/interactive/docs/basic_load_libs#update-library-loader-code


On Tue, May 5, 2020 at 9:21 AM Cedric Rouard <c.r...@ringring.be> wrote:
We're seeing the same behavior at our side (in Belgium ;))

404 on version 47 as well

On Tuesday, 5 May 2020 09:38:53 UTC+2, Mic wrote:
Our app use Google Charts and some users are randomly reporting charts are not loading as usual.
It looks to be a 404 error that occurs when trying to load: /chart/48/js/jsapi_compiled_coreChart_module.js

The charts load fine and consistently from different locations where we are: US and Belgium.
But occurs apparently in Dubai and Santiago, Chile.

Anyone else is having trouble ?
Is there anything we can check or change on our side ?

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