Backend error message - frustrating, please fix

[gau...@sohumtech.com]

Hi,

My project # is 395198634984

After going through about 10-15K translations that I did very slowly (to try and avoid the rate limiting issue I raised earlier), this took me 3-4 hours, 

 I got a backend error and my program stopped and I lost all translations.  

 returned "Backend Error">

This is pretty frustrating to me because I do have a deadline - can you please fix. I have 2-3M to translate, and I am willing to pay your price, just need you to get your service to stay up and work.

- increase my rate limit quota (I have submitted the request based on your response on how to ask for the increase)

- fix issues so I don't get the unexpected backend error

(yes, I did learn my painful lesson, every translation has to be saved..)

[Nick]

Hi,

Thanks for reaching out about this error. I understand that when you were attempting to run translation requests, you received a response which contained the text " returned "Backend Error">". From the limited information given, it's hard to know how you were accessing the API, and what software layers might stand between the raw API response and the error text you saw. If the error has already occurred and cannot be reproduced reliably, this is an even more difficult situation to attempt debugging. I wish you the best of luck in proceeding with your request for more quota, and I encourage you to capture more information next time you see an error such as this, and perhaps with more information we could attempt to reproduce it, or at least analyze it more. 

Thanks for your report!

Best wishes,

Nick
Cloud Platform Community Support