Exceeded the GCP free tier usage limits

[Ankit Atrey]

I was using GCP(Google cloud platform) with 90 days free trial which gives $300 credit for learning purposes .

Unfortunately, there was an unintentional usage of a service named "Looker", resulting in unexpected charges above credit limit. I, therefore immediately stopped the service within 24 hours.

I was not aware of the fact that "Looker" will consume the free trial credits and the charges being started to apply automatically during my free trial and generated a bill of around $4000.

I tried to find a way to contact google but GCP basic support plan don't have dedicated support mechanism, and only provides documentation, and community supports.

Kindly guide me, how can I resolve this billing issue by possibly dropping the charges as I didn't used "Looker" for professional purpose ?

And Is there a way to contact GCP billing team without going for $29 standard support plan ?

Actually, I tried emailing to "suppo...@google.com" for support, but didn't get any response from there yet.

[Igor Peshansky]

Hi. This forum covers the Google Cloud Operations product suite, which does not include Looker or billing issues. Billing support should be free for all Google Cloud accounts — please follow the steps at https://cloud.google.com/support/billing.

        Igor

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