SDC service is out from yesterday (Apr 11, 2012)
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Dawen Tan
Apr 12, 2012, 3:55:35 PM4/12/12
to google-secure-data-connector
Please resolve. it is urgent. and should not happen again.
Eric Pollmann
Apr 12, 2012, 5:20:14 PM4/12/12
to enterprise-d...@google.com, google-secure-data-connector
Hello Dawen,
Thank you for letting us know about the trouble you are experiencing.
I spent some time investigating this and am not currently seeing problems
on our end. Can you please be more specific about the failure you are
experiencing? Which domain, what error message do you get in response, etc.
Are you seeing the errors during agent connection or when making the request?
Where are you making the request from? (App Engine, gadget, app script, etc?)
You can get more verbose debug information from SDC by adding the following
query parameter to your request:
Debug query parameter:
X-secureDataConnectorDebug=text
For more information see:
Thank you, and please let me know a little more about the problems, if
possible, thank you!
-Eric Pollmann
SDC Engineer
SDC Engineer
Dawen Tan
Apr 12, 2012, 6:45:25 PM4/12/12
to googl...@googlegroups.com
Hi Eric:
Our domain is sadasystems.com
We are requesting xml files from Gadgets.
It doesn’t seems to receive the requests.
I am attaching the latest log file.
|
Dawen Tan
|
||||||||
|
|
NOTICE: This e-mail and any files transmitted with it may contain confidential information, and are intended solely for the use of the individual or entity to whom they are addressed. Any retransmission, dissemination or other use of the information by persons other than the intended recipient or entity is prohibited. If you receive this e-mail in error please contact the sender by return e-mail and delete the material from your system. Thank you.
Eric Pollmann
Apr 12, 2012, 7:29:33 PM4/12/12
to googl...@googlegroups.com
Hi Dawen,
Thank you for the detailed information. I see your domain connecting the system and rules being successfully registered.
I have flushed all state from your domain on our servers, are you still not receiving the requests?
Thanks,
-Eric
--
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Dawen Tan
Apr 12, 2012, 7:53:32 PM4/12/12
to google-secure-data-connector
Thanks you. it is good now.
On Apr 12, 4:29 pm, Eric Pollmann <pollm...@google.com> wrote:
> Hi Dawen,
>
> Thank you for the detailed information. I see your domain connecting the
> system and rules being successfully registered.
>
> I have flushed all state from your domain on our servers, are you still not
> receiving the requests?
>
> Thanks,
> -Eric
>
> On Thu, Apr 12, 2012 at 3:45 PM, Dawen Tan <dawen....@sadasystems.com>wrote:
>
>
>
>
>
>
>
> > Hi Eric:****
>
> > Our domain is sadasystems.com****
>
> > We are requesting xml files from Gadgets.****
>
> > ** **
>
> > It doesn’t seems to receive the requests.****
>
> > ** **
>
> > I am attaching the latest log file.****
>
> > ** **
>
> > *Dawen Tan*
> > 866.997.0000 T
> > 818.766.2400 P
> > 818.766.0090 F ****
>
> > [image:http://hosting.sadasystems.com/email_sigs/web.gif]<http://go.sadasystems.com/facebook>
> > ****
>
> >http://www.sadasystems.com****
>
> > [image:http://hosting.sadasystems.com/email_sigs/speaks.gif]<http://go.sadasystems.com/facebook>
> > ****
>
> > SADA Speaks – Company Blog <http://blog.sadasystems.com/>****
>
> > [image:http://hosting.sadasystems.com/email_sigs/twitter.gif]<http://twitter.com/SADASystems>
> > ****
>
> > Follow Us On Twitter <http://twitter.com/SADASystems>****
>
> > [image:http://hosting.sadasystems.com/email_sigs/facebook.gif]<http://go.sadasystems.com/facebook>
> > ****
>
> > Follow Us On Facebook <http://go.sadasystems.com/facebook>****
>
> > [image:http://hosting.sadasystems.com/email_sigs/message.gif]<http://hosting.sadasystems.com/email_sigs/>
> > ****
>
> > ** **
>
> > ** **
>
> > *From:* googl...@googlegroups.com [mailto:googl...@googlegroups.com] *On
> > Behalf Of *Eric Pollmann
> > *Sent:* Thursday, April 12, 2012 2:20 PM
> > *To:* enterprise-data-questi...@google.com
> > *Cc:* google-secure-data-connector; googl...@googlegroups.com
> > *Subject:* Re: SDC service is out from yesterday (Apr 11, 2012)****
>
> > ** **
>
> > Hello Dawen,****
>
> > ** **
>
> > Thank you for letting us know about the trouble you are experiencing.****
>
> > I spent some time investigating this and am not currently seeing problems*
> > ***
>
> > on our end. Can you please be more specific about the failure you are****
>
> > ** **
>
> > query parameter to your request:****
>
> > ** **
>
> > Debug query parameter:****
>
> > X-secureDataConnectorDebug=text****
>
> > ** **
>
> > For more information see:****
>
> >https://developers.google.com/secure-data-connector/docs/1.3/debug#De...
> > ****
>
> > ** **
>
> > Thank you, and please let me know a little more about the problems, if****
>
> > possible, thank you!****
>
> > ** **
>
> > -Eric Pollmann
> > SDC Engineer****
>
> > On Thursday, April 12, 2012 12:55:35 PM UTC-7, Dawen Tan wrote:****
>
> > Please resolve. it is urgent. and should not happen again.****
>
> > ------------------------------
> > .
>
>
>
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On Apr 12, 4:29 pm, Eric Pollmann <pollm...@google.com> wrote:
> Hi Dawen,
>
> Thank you for the detailed information. I see your domain connecting the
> system and rules being successfully registered.
>
> I have flushed all state from your domain on our servers, are you still not
> receiving the requests?
>
> Thanks,
> -Eric
>
>
>
>
>
>
>
>
> > Hi Eric:****
>
> > Our domain is sadasystems.com****
>
> > We are requesting xml files from Gadgets.****
>
> > ** **
>
> > It doesn’t seems to receive the requests.****
>
> > ** **
>
> > I am attaching the latest log file.****
>
> > ** **
>
> > *Dawen Tan*
> > Web Developer
> > SADA Systems, Inc.
> > Consulting | Managed Services | Cloud Computing | App Development
> > [image:http://hosting.sadasystems.com/email_sigs/SADA.gif]<http://www.sadasystems.com/>
> > SADA Systems, Inc.
> > Consulting | Managed Services | Cloud Computing | App Development
> > 866.997.0000 T
> > 818.766.2400 P
> > 818.766.0090 F ****
>
> > [image:http://hosting.sadasystems.com/email_sigs/web.gif]<http://go.sadasystems.com/facebook>
> > ****
>
> >http://www.sadasystems.com****
>
> > [image:http://hosting.sadasystems.com/email_sigs/speaks.gif]<http://go.sadasystems.com/facebook>
> > ****
>
> > SADA Speaks – Company Blog <http://blog.sadasystems.com/>****
>
> > [image:http://hosting.sadasystems.com/email_sigs/twitter.gif]<http://twitter.com/SADASystems>
> > ****
>
> > Follow Us On Twitter <http://twitter.com/SADASystems>****
>
> > [image:http://hosting.sadasystems.com/email_sigs/facebook.gif]<http://go.sadasystems.com/facebook>
> > ****
>
> > Follow Us On Facebook <http://go.sadasystems.com/facebook>****
>
> > [image:http://hosting.sadasystems.com/email_sigs/message.gif]<http://hosting.sadasystems.com/email_sigs/>
> > ****
>
> > ** **
>
> > ** **
>
> > *From:* googl...@googlegroups.com [mailto:googl...@googlegroups.com] *On
> > Behalf Of *Eric Pollmann
> > *Sent:* Thursday, April 12, 2012 2:20 PM
> > *To:* enterprise-data-questi...@google.com
> > *Cc:* google-secure-data-connector; googl...@googlegroups.com
> > *Subject:* Re: SDC service is out from yesterday (Apr 11, 2012)****
>
> > ** **
>
> > Hello Dawen,****
>
> > ** **
>
> > Thank you for letting us know about the trouble you are experiencing.****
>
> > I spent some time investigating this and am not currently seeing problems*
> > ***
>
> > on our end. Can you please be more specific about the failure you are****
>
> > experiencing? Which domain, what error message do you get in response,
> > etc.****
> > experiencing? Which domain, what error message do you get in response,
>
> > Are you seeing the errors during agent connection or when making the
> > request?****
> > Are you seeing the errors during agent connection or when making the
>
> > Where are you making the request from? (App Engine, gadget, app script,
> > etc?)****
> > Where are you making the request from? (App Engine, gadget, app script,
>
> > ** **
>
> > You can get more verbose debug information from SDC by adding the following
> > ****
> > You can get more verbose debug information from SDC by adding the following
>
> > query parameter to your request:****
>
> > ** **
>
> > Debug query parameter:****
>
> > X-secureDataConnectorDebug=text****
>
> > ** **
>
> > For more information see:****
>
> >https://developers.google.com/secure-data-connector/docs/1.3/debug#De...
> > ****
>
> > ** **
>
> > Thank you, and please let me know a little more about the problems, if****
>
> > possible, thank you!****
>
> > ** **
>
> > -Eric Pollmann
> > SDC Engineer****
>
> > On Thursday, April 12, 2012 12:55:35 PM UTC-7, Dawen Tan wrote:****
>
> > Please resolve. it is urgent. and should not happen again.****
>
> > ------------------------------
> > NOTICE: This e-mail and any files transmitted with it may contain
> > confidential information, and are intended solely for the use of the
> > individual or entity to whom they are addressed. Any retransmission,
> > dissemination or other use of the information by persons other than the
> > intended recipient or entity is prohibited. If you receive this e-mail in
> > error please contact the sender by return e-mail and delete the material
> > from your system. Thank you.
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "enterprise-data-questions" group.
> > To post to this group, send email to enterprise-data-questi...@google.com.
> > confidential information, and are intended solely for the use of the
> > individual or entity to whom they are addressed. Any retransmission,
> > dissemination or other use of the information by persons other than the
> > intended recipient or entity is prohibited. If you receive this e-mail in
> > error please contact the sender by return e-mail and delete the material
> > from your system. Thank you.
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "enterprise-data-questions" group.
> > To unsubscribe from this group, send email to
> > enterprise-data-questions+unsubscr...@google.com.
> > For more options, visit this group at
> >http://groups.google.com/a/google.com/group/enterprise-data-questions...
> > .
>
>
>
> image006.gif
> 20KViewDownload
>
> image003.gif
> < 1KViewDownload
>
> image001.gif
> 3KViewDownload
>
> image005.gif
> < 1KViewDownload
>
> image004.gif
> < 1KViewDownload
>
> image002.gif
> < 1KViewDownload
Dawen Tan
Apr 18, 2012, 2:20:30 PM4/18/12
to google-secure-data-connector
Hi, Eric:
The same issue happened again today, what is the fix?
> > 866.997.0000 T
> > 818.766.2400 P
> > Thank you for letting us know about the trouble you are experiencing.****
>
> > I spent some time investigating this and am not currently seeing problems*
> > ***
>
> > on our end. Can you please be more specific about the failure you are****
>
> > ** **
>
> > Please resolve. it is urgent. and should not happen again.****
>
> > ------------------------------
The same issue happened again today, what is the fix?
> Hi Dawen,
>
> Thank you for the detailed information. I see your domain connecting the
> system and rules being successfully registered.
>
> I have flushed all state from your domain on our servers, are you still not
> receiving the requests?
>
> Thanks,
> -Eric
>
>
> Thank you for the detailed information. I see your domain connecting the
> system and rules being successfully registered.
>
> I have flushed all state from your domain on our servers, are you still not
> receiving the requests?
>
> Thanks,
> -Eric
>
> On Thu, Apr 12, 2012 at 3:45 PM, Dawen Tan <dawen....@sadasystems.com>wrote:
>
>
>
>
>
>
>
> > Hi Eric:****
>
> > Our domain is sadasystems.com****
>
> > We are requesting xml files from Gadgets.****
>
> > ** **
>
> > It doesn’t seems to receive the requests.****
>
> > ** **
>
> > I am attaching the latest log file.****
>
> > ** **
>
> > *Dawen Tan*
>
>
>
>
>
>
>
> > Hi Eric:****
>
> > Our domain is sadasystems.com****
>
> > We are requesting xml files from Gadgets.****
>
> > ** **
>
> > It doesn’t seems to receive the requests.****
>
> > ** **
>
> > I am attaching the latest log file.****
>
> > ** **
>
> > *Dawen Tan*
> > Web Developer
> > SADA Systems, Inc.
> > Consulting | Managed Services | Cloud Computing | App Development
> > [image:http://hosting.sadasystems.com/email_sigs/SADA.gif]<http://www.sadasystems.com/>
> > SADA Systems, Inc.
> > Consulting | Managed Services | Cloud Computing | App Development
> > 866.997.0000 T
> > 818.766.2400 P
>
> > I spent some time investigating this and am not currently seeing problems*
> > ***
>
> > on our end. Can you please be more specific about the failure you are****
>
> > experiencing? Which domain, what error message do you get in response,
> > etc.****
> > experiencing? Which domain, what error message do you get in response,
>
> > Are you seeing the errors during agent connection or when making the
> > request?****
> > Are you seeing the errors during agent connection or when making the
>
> > Where are you making the request from? (App Engine, gadget, app script,
> > etc?)****
> > Where are you making the request from? (App Engine, gadget, app script,
>
> > ** **
>
> > You can get more verbose debug information from SDC by adding the following
> > You can get more verbose debug information from SDC by adding the following
> > ****
>
> > query parameter to your request:****
>
> > ** **
>
> > Debug query parameter:****
>
> > X-secureDataConnectorDebug=text****
>
> > ** **
>
> > For more information see:****
>
> >https://developers.google.com/secure-data-connector/docs/1.3/debug#De...
> > ****
>
> > ** **
>
> > Thank you, and please let me know a little more about the problems, if****
>
> > possible, thank you!****
>
> > ** **
>
> > -Eric Pollmann
> > SDC Engineer****
>
> > On Thursday, April 12, 2012 12:55:35 PM UTC-7, Dawen Tan wrote:****
>
> > query parameter to your request:****
>
> > ** **
>
> > Debug query parameter:****
>
> > X-secureDataConnectorDebug=text****
>
> > ** **
>
> > For more information see:****
>
> >https://developers.google.com/secure-data-connector/docs/1.3/debug#De...
> > ****
>
> > ** **
>
> > Thank you, and please let me know a little more about the problems, if****
>
> > possible, thank you!****
>
> > ** **
>
> > -Eric Pollmann
> > SDC Engineer****
>
>
> > Please resolve. it is urgent. and should not happen again.****
>
> > ------------------------------
> > NOTICE: This e-mail and any files transmitted with it may contain
> > confidential information, and are intended solely for the use of the
> > individual or entity to whom they are addressed. Any retransmission,
> > dissemination or other use of the information by persons other than the
> > intended recipient or entity is prohibited. If you receive this e-mail in
> > error please contact the sender by return e-mail and delete the material
> > from your system. Thank you.
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "enterprise-data-questions" group.
> > To post to this group, send email to enterprise-data-questi...@google.com.
> > confidential information, and are intended solely for the use of the
> > individual or entity to whom they are addressed. Any retransmission,
> > dissemination or other use of the information by persons other than the
> > intended recipient or entity is prohibited. If you receive this e-mail in
> > error please contact the sender by return e-mail and delete the material
> > from your system. Thank you.
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "enterprise-data-questions" group.
> > To unsubscribe from this group, send email to
> > enterprise-data-questions+unsubscr...@google.com.
> > For more options, visit this group at
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