Server IP flagged as deceptive

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Ludwig Arcache

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May 3, 2019, 8:05:58 AM5/3/19
to Google Safe Browsing API

Hi,

I recently move to new server, 3 months ago.

When I open my websites (63 on a VPS server) they all work fine and without any Deceptive red screens.
When I login to my VPS interface using a hostname server.domain.com, no deceptive warnings.

But when I browse the server IP, it's flagged in red as deceptive.
I called Godaddy support, they installed a security tools and assigned my problem to a technical support, after several days they recommended me to review Google's process and request a review against your server's IP address.
Then I turned to cPanel support and raised a ticket, they informed me that they didn't find any malware scripts on the server, and they asked me to the same as Godaddy suggestion, request a review from Google afainst my server's IP address.

Please can you tell me what to do ?

I need to know what is the reason my server is flagged.

Thanks :)

Ben Sanders

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May 3, 2019, 12:33:52 PM5/3/19
to Google Safe Browsing API
You can submit the URL here to be re-evaluated: https://safebrowsing.google.com/safebrowsing/report_error/?hl=en

Ludwig Arcache

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May 3, 2019, 12:52:23 PM5/3/19
to Google Safe Browsing API
But its not a URL, it an IP address, although I did it 2 months ago. But nothing happened.

Hope I can get a reply in this forums because I found nowhere else to contact Google support.

Ludwig Arcache

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May 5, 2019, 3:27:00 AM5/5/19
to Google Safe Browsing API
I need some information, anyone who know why IPs get listed as deceptive by Google ?

Ludwig Arcache

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May 6, 2019, 3:41:16 AM5/6/19
to Google Safe Browsing API
Where can I get support from Google ? anyway to contact someone ? total AI ?

Ryan Luo

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May 6, 2019, 11:32:12 AM5/6/19
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The deceptive warning screen has a link to report a mistake. You can also read our resources here to see how to remediate or appeal a problem: https://developers.google.com/web/fundamentals/security/hacked/

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Ludwig Arcache

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May 6, 2019, 11:55:42 AM5/6/19
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Hi,

What do you mean a link to report a mistake? You mean false positive flag?

I watched the video but found nothing related, a specialist from cPanel and from Godaddy confirmed the server is clean, and tested all my users with Google testing tools. 

Regarding the Google Webmaster Tools, you know we can add a website but not a server or IP address.

If the IP is flagged by mistake, how can i inform Google to whitelist it?

Thank you

Kavita Garg

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May 29, 2021, 5:42:36 AM5/29/21
to Google Safe Browsing API
Hey , everyone

am facing some issue when I use google safe browsing API, it returns me empty JSON, didn't return any value in JSON ..

 {
    "client": {
      "clientId":"bestforleanrres",
      "clientVersion":"1.5.2"
    },
    "threatInfo": {
      "threatTypes":      ["MALWARE", "SOCIAL_ENGINEERING"],
      "platformTypes":    ["WINDOWS"],
      "threatEntryTypes": ["URL"],
      "threatEntries": [
        {"url": "http://www.abc.com/"}
      ]
    }
  }

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