ServerError.SERVER_ERROR

[Shaon Mondal]

Hi ,

We have been receiving the following error message from GAM SOAP API recently for a few transactions: [ServerError.SERVER_ERROR @ ] .

This seem to be an issue directly coming from the Ad Server.

Please investigate the same .

[Ad Manager API Forum Advisor]

Hi,

Thank you for contacting the Ad Manager API support team.

I have reviewed the information provided and understand that you are facing the "ServerError.SERVER_ERROR" via the API. This error indicates that an unexpected error occurred while processing your request. As a workaround, I would recommend you to wait for a few minutes and then retry the request.

If you are still facing any issues, then please provide us with the following information for further analysis:

• UserService.getCurrentUser (if unable, you may just provide the email address used to make API requests).
• Complete SOAP request and response logs from API (SOAP logging must be enabled).
• Network code

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJKvP:ref" (ADR-00241026)

Thanks,
 

Ad Manager API Team