Google Ad Manager : Service Account [Pending].

[Ben duz]

Hi everyone,

Here is my problem :

I've got to create Orders and Line items in Google Ad Manager through API for my customer.

In order to do so, I need him to create a user as "Trafficker" in GAM, related to my service account as mentioned in the documentation :

But when he has done this step, the new user in GAM is stuck to "Pending" :

On my side I've never recieved anything to confirm/validate and so don't have access to the functionality through the API having as error an authentication error (when trying to run my code) :

In Python :

googleads.errors.GoogleAdsServerFault: [AuthenticationError.NO_NETWORKS_TO_ACCESS @ ]

I had to do the same manipulation with another customer 2 weeks ago but had Admin privileges on his GAM Account, so I was able to create the service account myself and didn't have anything to confirm after the user creation.

My question is the following : Who has to confirm/unblock the account that is stuck on pending ? On my side I didn't received any email or anything.

Thanks for your help !

Cheers,

[Ad Manager API Forum Advisor Prod]

Hi Ben,

 

Can you confirm if the service account is still pending now? Can you also provide their network code so I can investigate? You may send this to me via Reply privately to author option.

 

Thanks,

Kevin Soriano, Ad Manager API Team

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[Ben duz]

Hello @all,

Answered privately to Kevin regarding the fact that account seems to be still pending.

I'll update the post when resolved for anyone that is looking for the answer on this matter.

Cheers,

[Ben duz]

Hello there,

No answer from Kevin, Account still pending.

Problem still there.

Cheers,

[Ad Manager API Forum Advisor Prod]

Hi, Ben.

Unfortunately there's nothing I can do from my end. You will need to get someone with the proper permissions on the network to add the service account using the "Add a service account user" button. Using this workflow will not create a user in the "Pending" state, like adding a user with the "New user" button will.

Thanks,
Donovan McMurray, Ad Manager API Team

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