FAILED_TO_STORE_REPORT

[AdEasy.ru Dev]

Hi guys,

Recently, we've started to run into FAILED_TO_STORE_REPORT exception when requesting statistics. Fails at Google.Api.Ads.Dfp.v201203.ReportService.getReportDownloadURL(Int64 reportJobId, ExportFormat exportFormat)

Example SOAP log:

-----------------BEGIN API CALL---------------------

Request
-------


<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><!--POST /apis/ads/publisher/v201203/ReportService
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 4.0.30319.261)
Content-Type: text/xml; charset=utf-8
SOAPAction: ""
Host: www.google.com
Content-Length: 1280
TimeStamp: Fri, 20 Apr 2012 18:07:08 GMT
--><soap:Header><RequestHeader xmlns="https://www.google.com/apis/ads/publisher/v201203"><networkCode xmlns="https://www.google.com/apis/ads/publisher/v201203">3371950</networkCode><applicationName xmlns="https://www.google.com/apis/ads/publisher/v201203">DfpApi-DotNet-1.0.0|AdEasy</applicationName><authentication xsi:type="ClientLogin" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="https://www.google.com/apis/ads/publisher/v201203"><token>%%TOKEN%%</token></authentication></RequestHeader></soap:Header><soap:Body><getReportDownloadURL xmlns="https://www.google.com/apis/ads/publisher/v201203"><reportJobId>2538775830</reportJobId><exportFormat>CSV</exportFormat></getReportDownloadURL></soap:Body></soap:Envelope>

Response
--------


<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><!--X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
Transfer-Encoding: chunked
Cache-Control: private, max-age=0
Content-Type: text/xml; charset=UTF-8
Date: Fri, 20 Apr 2012 16:07:13 GMT
Expires: Fri, 20 Apr 2012 16:07:13 GMT
Server: GSE
TimeStamp: Fri, 20 Apr 2012 18:07:08 GMT
--><soap:Header><ResponseHeader xmlns="https://www.google.com/apis/ads/publisher/v201203"><requestId>f7e121a37e71dc64cfe1256b28524cac</requestId><responseTime>98</responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[ReportError.FAILED_TO_STORE_REPORT @ ]</faultstring><detail><ApiExceptionFault xmlns="https://www.google.com/apis/ads/publisher/v201203"><message>[ReportError.FAILED_TO_STORE_REPORT @ ]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportError"><fieldPath></fieldPath><trigger></trigger><errorString>ReportError.FAILED_TO_STORE_REPORT</errorString><ApiError.Type>ReportError</ApiError.Type><reason>FAILED_TO_STORE_REPORT</reason></errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope>
-----------------END API CALL-----------------------
 

[DFP Advisor]

Hi,

Are you still running into this? If so I can look into this a bit more.

Thanks,

Adam Rogal, DFP API Team

[AdEasy.ru Dev]

Hi, Adam.

Yes, it's still happening. The last time we got this exception was an hour ago:
UTC DateTime=2012-05-21T15:15:28.2308750Z

Rezgar Cadro.

[DFP Advisor]

Hi Rezgar,

Just to touch base. It looks like the errors have gone down a bit today. The engineer is still looking into why this is happening as often as it is, but is this still blocking your integration?

Thanks,

Adam Rogal, DFP API Team

[AdEasy.ru Dev]

Hi, Adam.

That's not actually a blocker: most of the time it happens once in a while with different frequency. Sometimes it gets too frequent and prevents us from retrieving reports for a day or so. Then I usually post a ticket and everything goes back to normal. :)

Rezgar Cadro,
AdEasy.ru