creation of creative

[Rehaman Shaik]

We are unable to create a creative for our custom native template (ID: 12451018) via the API. If we include the size field, we get [CommonError.CANNOT_UPDATE @ [0].size]. If we omit the size field, we get [RequiredSizeError.REQUIRED @ [0].size]. The creative is not created in the UI. However, we can create the creative via the UI with no problem. Please advise how to create a creative for this template via the API."

[Ad Manager API Forum Advisor]

Hi,

Thank you for contacting the Ad Manager API support team.

To assist further, Please provide us with the following details for further investigation. 

• Complete SOAP request and response logs from API (SOAP logging must be enabled).
• UserService.getCurrentUser (if unable, you may just provide the email address used to make API requests).
• Network code.

Thanks,
 

Ad Manager API Team

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[2025-07-14 09:11:44Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01svXas:ref" (ADR-00318795)

[Ad Manager API Forum Advisor]

Hi,

Thank you for contacting the Ad Manager API support team.

To assist further, Please provide us with the following details for further investigation. 

• Complete SOAP request and response logs from API (SOAP logging must be enabled).
• UserService.getCurrentUser (if unable, you may just provide the email address used to make API requests).
• Network code.

You can send the details via Reply privately to the author option, or direct private reply to this email.

Thanks,
 

Ad Manager API Team

Feedback
How was our support today?

               

[2025-07-14 09:24:33Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01svXas:ref" (ADR-00318795)