Credential could not be refreshed error

[Rosana Elizabeta Sente]

Hi,

Our customers are facing a large number of intermittent issues with this error message:

"OAuthException: Credential could not be refreshed. A newly generated refresh token or secret key may be required."

Furthermore, not all messages failed, there were successfully processed messages as well at the same time. Additionally, when we retried to process the failed messages, they were processed without any issues.

Since there are no service disruptions on Google Ad Dashboard, could you please let us know if there are/were any ongoing incidents that could cause this issue?

The timeframe when this started to happen:
Jun 16 22:32:40 UTC - Jun 16 23:21:31 UTC.

Thanks!

Regards,

Rosana

[Ad Manager API Forum Advisor]

Hi Rosana,

Thank you for contacting the Ad Manager API support team. I'm Ankam.

Kindly note there are no ongoing incidents currently. The error you are facing "OAuthException: Credential could not be refreshed" indicates that your Refresh token has expired. There are many reasons for Refresh Token Expiration, try once again by regenerating the refresh token and if you still face any issues please provide us the complete SOAP request and response logs(logging must be enabled) with the Network code and email used, you can provide it via the Reply privately to author option.

Regards,

Ankam Ad Manager API Team

​​

 

ref:_00D1U1174p._5004Q2bxEvE:ref

[Rosana Elizabeta Sente]

Hi Ankam,

As I pointed out when first raising this issue, the errors are no longer visible, but we didn't perform any actions that could potentially help with solving them since we don't know the root cause. 

We would need more information about why would some of the messages fail and others wouldn't, as well as why would each retry on failed message pass successfully? This looks like a temporary issue on GAM side so we would need more information about what happened in the mentioned timeframe.

Thanks!

Kind regards,

Rosana

[Ad Manager API Forum Advisor]

Hi Rosana,

Thank you for getting back to us. This is Madhushree, a colleague of Ankam.

Please note, I have raised your issue with the rest of our team and one of our teammates will reach out to you once they have an update.

Regards,

Madhushree Ad Manager API Team

 

ref:_00D1U1174p._5004Q2bxEvE:ref

[Rosana Elizabeta Sente]

Hi all,

Is there any update?

Thanks!

Kind regards,

Rosana

[Ad Manager API Forum Advisor]

Hi Rosana,

The OAuth credential refresh is performed before any API request is made to Ad Manager. This could have been an intermittent issue with the OAuth server or an intermittent network issue. Unfortunately I don't have any more information about the root cause of this particular incident. 

Thanks,

Chris Seeley Ad Manager API Team

 

ref:_00D1U1174p._5004Q2bxEvE:ref

[Ad Manager API Forum Advisor]

Hi Diana,

Thank you for contacting the Ad Manager API support team. I'm Ankam.

I could see you have already raised the same concern with the same subject "getAudienceSegmentsByStatement throws SERVER ERROR" we have responded in that thread over this issue and escalated it as per your request. Kindly follow up there to get updates on this, we request you not to raise multiple threads with the same concern. To avoid multiple threads closing this here.

Reagrds,

Ankam Ad Manager API Team

ref:_00D1U1174p._5004Q2iWP4J:ref

[David Szymon]

hảo hán

Vào Th 2, 6 thg 2, 2023 vào lúc 18:12 'Ad Manager API Forum Advisor' via Google Ad Manager API Forum <google-doubleclick...@googlegroups.com> đã viết:

--
You received this message because you are subscribed to the Google Groups "Google Ad Manager API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-doubleclick-for-p...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-doubleclick-for-publishers-api/5bUi8000000000000000000000000000000000000000000000RPO55300NCNghxqFR9iyb1DkUgy9lw%40sfdc.net.

[วา โย]

alo

Vào Th 2, 6 thg 2, 2023 vào lúc 18:39 David Szymon <religiou...@gmail.com> đã viết:

To view this discussion on the web visit https://groups.google.com/d/msgid/google-doubleclick-for-publishers-api/CAHQyKPfBmrTo%2BgE%2B5ZmuyNqTiOn5kbKzYiAQRXADx4EbAFF9jQ%40mail.gmail.com.

[snjshx huueue soshz]

ok

Vào Th 3, 7 thg 2, 2023 vào lúc 04:05 วา โย <fdyd...@gmail.com> đã viết:

To view this discussion on the web visit https://groups.google.com/d/msgid/google-doubleclick-for-publishers-api/CADBTwamGyJhUHFnLdcR6CbcTfHW%2BQ%3D3%2BRY9PW8Ss2hMpPnZ7TA%40mail.gmail.com.

[sbzh jsie sozh]

.

Vào Th 3, 7 thg 2, 2023 vào lúc 06:00 snjshx huueue soshz <shwihsow...@gmail.com> đã viết:

To view this discussion on the web visit https://groups.google.com/d/msgid/google-doubleclick-for-publishers-api/CAGdxCO7Bmgacrt5O1OvPkvOubtTZHcr6tb5HsZPM5xtkbtSBBg%40mail.gmail.com.