suds.WebFault: Server raised fault: '[AuthenticationError.UNDER_INVESTIGATION @ ]

[sangeeth...@news.co.uk]

Hi,

I am facing UNDER_INVESTIGATION  authentication error from today morning(2018-10-25 09:00:00 utc).

My network code is 3048 and below is the error log.

Traceback (most recent call last):

  File "/usr/local/bin/airflow", line 6, in <module>

    exec(compile(open(__file__).read(), __file__, 'exec'))

  File "/home/sangeetha_treesa/incubator-airflow/airflow/bin/airflow", line 32, in <module>

    args.func(args)

  File "/home/sangeetha_treesa/incubator-airflow/airflow/utils/cli.py", line 74, in wrapper

    return f(*args, **kwargs)

  File "/home/sangeetha_treesa/incubator-airflow/airflow/bin/cli.py", line 593, in test

    ti.run(ignore_task_deps=True, ignore_ti_state=True, test_mode=True)

  File "/home/sangeetha_treesa/incubator-airflow/airflow/utils/db.py", line 74, in wrapper

    return func(*args, **kwargs)

  File "/home/sangeetha_treesa/incubator-airflow/airflow/models.py", line 1740, in run

    session=session)

  File "/home/sangeetha_treesa/incubator-airflow/airflow/utils/db.py", line 70, in wrapper

    return func(*args, **kwargs)

  File "/home/sangeetha_treesa/incubator-airflow/airflow/models.py", line 1649, in _run_raw_task

    result = task_copy.execute(context=context)

  File "/root/airflow/dags/operators/CustomDFPReport.py", line 151, in execute

    report_job_id = report_downloader.WaitForReport(report_job)

  File "/usr/local/lib/python2.7/dist-packages/googleads/dfp.py", line 729, in WaitForReport

    report_job_id = service.runReportJob(report_job)['id']

  File "/usr/local/lib/python2.7/dist-packages/googleads/common.py", line 748, in MakeSoapRequest

    self._datetime_packer) for arg in args])

  File "/usr/local/lib/python2.7/dist-packages/suds/client.py", line 521, in __call__

    return client.invoke(args, kwargs)

  File "/usr/local/lib/python2.7/dist-packages/suds/client.py", line 581, in invoke

    result = self.send(soapenv)

  File "/usr/local/lib/python2.7/dist-packages/suds/client.py", line 619, in send

    description=tostr(e), original_soapenv=original_soapenv)

  File "/usr/local/lib/python2.7/dist-packages/suds/client.py", line 670, in process_reply

    raise WebFault(fault, replyroot)

suds.WebFault: Server raised fault: '[AuthenticationError.UNDER_INVESTIGATION @ ]'

I came to know from the documentation my account is blocked and under investigation by the collective team. What step should I take next? My reports are failing in the production and it is affecting the business. Kindly do the needful ASAP since its highest priority issue.

Regards,

Sangeetha

[Sreelakshmi Sasidharan (DFP API Team)]

Hello Sangeetha,

The AuthenticationError typically happens due to the account being blocked and under investigation by the collections team. Please contact Google for more information., if you check the GAM UI it has a note to email colle...@google.com about it. Please post this in the Google Ad Manager product forum as their team can assist you on this.

Thanks,

Sreelakshmi Sasidharan, Ad Manager API Team