Getting ServerError.SERVER_ERROR while ForecastService.getAvailabilityForecast running

[Mubashir Karimov]

Hi Team,

We are getting ServerError.SERVER_ERROR error when we using ForecastService.getAvailabilityForecast from time to time. And execution time has taken too long for a couple days in diferent GAM test networks which we use. Could you assist us to solve this issue?

[Ad Manager API Forum Advisor]

Hi,

Thank you for contacting the Ad Manager API support team.

Based on the information provided, I understand that you are getting 'ServerError.SERVER_ERROR' when using using ForecastService.getAvailabilityForecast, which indicates that an unexpected error occured. From the Google Ads Status Dashboard, I can confirm that there is no issue with the Ad Manager. I would recommend you to retry it once again and if still the issue persists, provide us with the below details for further investigation.

• Network code.
• UserService.getCurrentUser (if unable, you may just provide the email address used to make API requests).
• Complete SOAP request and response logs from API (SOAP logging must be enabled).
• Screenshot of the error message (if any).
• Issue start date and is it happening frequently?

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tIz7K:ref" (ADR-00235133)

Thanks,
 

Ad Manager API Team

 

[Rustam]

Hello,

we are also having issues with all our test networks where the availability check ends up with SYSTEM_ERROR. We can provide many more examples with the same error. FYI: we didn't update from our end anything we started getting this error suddenly since around 15th of May.

AdsClientLibs.DetailedRequestLogs Information: 1 :
-----------------BEGIN API CALL---------------------

Request
-------

POST /apis/ads/publisher/v202311/ForecastService
Authorization: REDACTED
Accept-Encoding: gzip, deflate
TimeStamp: Fri, 17 May 2024 13:38:10 GMT


<?xml version="1.0" encoding="utf-16"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
  <s:Header>
    <RequestHeader xmlns="https://www.google.com/apis/ads/publisher/v202311">
      <networkCode>22652523203</networkCode>
      <applicationName>Integration (AdManagerApi-DotNet/24.25.0, Common-Dotnet/9.5.0, .NET CLR/4.0.30319.42000, Logging, OAuthServiceAccountFlow, gzip)</applicationName>
    </RequestHeader>
  </s:Header>
  <s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    <getAvailabilityForecast xmlns="https://www.google.com/apis/ads/publisher/v202311">
      <lineItem>
        <lineItem>
          <name>Brand In-Feed</name>
          <startDateTime>
            <date>
              <year>2024</year>
              <month>5</month>
              <day>21</day>
            </date>
            <hour>0</hour>
            <minute>0</minute>
            <second>0</second>
            <timeZoneId>Europe/Stockholm</timeZoneId>
          </startDateTime>
          <startDateTimeType>USE_START_DATE_TIME</startDateTimeType>
          <endDateTime>
            <date>
              <year>2024</year>
              <month>6</month>
              <day>3</day>
            </date>
            <hour>23</hour>
            <minute>59</minute>
            <second>0</second>
            <timeZoneId>Europe/Stockholm</timeZoneId>
          </endDateTime>
          <creativeRotationType>EVEN</creativeRotationType>
          <deliveryRateType>EVENLY</deliveryRateType>
          <roadblockingType>ONE_OR_MORE</roadblockingType>
          <frequencyCaps>
            <maxImpressions>4</maxImpressions>
            <timeUnit>LIFETIME</timeUnit>
          </frequencyCaps>
          <lineItemType>STANDARD</lineItemType>
          <priority>8</priority>
          <costPerUnit>
            <currencyCode>USD</currencyCode>
            <microAmount>6000000</microAmount>
          </costPerUnit>
          <costType>CPM</costType>
          <creativePlaceholders>
            <size>
              <width>1</width>
              <height>1</height>
              <isAspectRatio>false</isAspectRatio>
            </size>
            <creativeTemplateId>12087531</creativeTemplateId>
            <creativeSizeType>NATIVE</creativeSizeType>
          </creativePlaceholders>
          <creativePlaceholders>
            <size>
              <width>1</width>
              <height>1</height>
              <isAspectRatio>false</isAspectRatio>
            </size>
            <creativeTemplateId>12087531</creativeTemplateId>
            <creativeSizeType>NATIVE</creativeSizeType>
          </creativePlaceholders>
          <allowOverbook>true</allowOverbook>
          <skipCrossSellingRuleWarningChecks>true</skipCrossSellingRuleWarningChecks>
          <primaryGoal>
            <goalType>LIFETIME</goalType>
            <unitType>IMPRESSIONS</unitType>
            <units>1400</units>
          </primaryGoal>
          <targeting>
            <geoTargeting>
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                <id>2004</id>
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                <id>2016</id>
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                <id>2020</id>
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                <id>2024</id>
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              <targetedLocations>
                <id>2498</id>
              </targetedLocations>
              <targetedLocations>
                <id>2492</id>
              </targetedLocations>
              <targetedLocations>
                <id>2496</id>
              </targetedLocations>
              <targetedLocations>
                <id>2499</id>
              </targetedLocations>
              <targetedLocations>
                <id>2500</id>
              </targetedLocations>
              <targetedLocations>
                <id>2504</id>
              </targetedLocations>
              <targetedLocations>
                <id>2508</id>
              </targetedLocations>
              <targetedLocations>
                <id>2104</id>
              </targetedLocations>
              <targetedLocations>
                <id>2516</id>
              </targetedLocations>
              <targetedLocations>
                <id>2520</id>
              </targetedLocations>
              <targetedLocations>
                <id>2524</id>
              </targetedLocations>
              <targetedLocations>
                <id>2528</id>
              </targetedLocations>
              <targetedLocations>
                <id>2540</id>
              </targetedLocations>
              <targetedLocations>
                <id>2554</id>
              </targetedLocations>
              <targetedLocations>
                <id>2558</id>
              </targetedLocations>
              <targetedLocations>
                <id>2562</id>
              </targetedLocations>
              <targetedLocations>
                <id>2566</id>
              </targetedLocations>
              <targetedLocations>
                <id>2570</id>
              </targetedLocations>
              <targetedLocations>
                <id>2574</id>
              </targetedLocations>
              <targetedLocations>
                <id>2807</id>
              </targetedLocations>
              <targetedLocations>
                <id>2580</id>
              </targetedLocations>
              <targetedLocations>
                <id>2578</id>
              </targetedLocations>
              <targetedLocations>
                <id>2512</id>
              </targetedLocations>
              <targetedLocations>
                <id>2586</id>
              </targetedLocations>
              <targetedLocations>
                <id>2585</id>
              </targetedLocations>
              <targetedLocations>
                <id>2275</id>
              </targetedLocations>
              <targetedLocations>
                <id>2591</id>
              </targetedLocations>
              <targetedLocations>
                <id>2598</id>
              </targetedLocations>
              <targetedLocations>
                <id>2600</id>
              </targetedLocations>
              <targetedLocations>
                <id>2604</id>
              </targetedLocations>
              <targetedLocations>
                <id>2608</id>
              </targetedLocations>
              <targetedLocations>
                <id>2612</id>
              </targetedLocations>
              <targetedLocations>
                <id>2616</id>
              </targetedLocations>
              <targetedLocations>
                <id>2620</id>
              </targetedLocations>
              <targetedLocations>
                <id>2630</id>
              </targetedLocations>
              <targetedLocations>
                <id>2634</id>
              </targetedLocations>
              <targetedLocations>
                <id>2178</id>
              </targetedLocations>
              <targetedLocations>
                <id>2638</id>
              </targetedLocations>
              <targetedLocations>
                <id>2642</id>
              </targetedLocations>
              <targetedLocations>
                <id>2643</id>
              </targetedLocations>
              <targetedLocations>
                <id>2646</id>
              </targetedLocations>
              <targetedLocations>
                <id>2654</id>
              </targetedLocations>
              <targetedLocations>
                <id>2659</id>
              </targetedLocations>
              <targetedLocations>
                <id>2662</id>
              </targetedLocations>
              <targetedLocations>
                <id>2666</id>
              </targetedLocations>
              <targetedLocations>
                <id>2670</id>
              </targetedLocations>
              <targetedLocations>
                <id>2882</id>
              </targetedLocations>
              <targetedLocations>
                <id>2674</id>
              </targetedLocations>
              <targetedLocations>
                <id>2678</id>
              </targetedLocations>
              <targetedLocations>
                <id>2682</id>
              </targetedLocations>
              <targetedLocations>
                <id>2686</id>
              </targetedLocations>
              <targetedLocations>
                <id>2688</id>
              </targetedLocations>
              <targetedLocations>
                <id>2690</id>
              </targetedLocations>
              <targetedLocations>
                <id>2694</id>
              </targetedLocations>
              <targetedLocations>
                <id>2702</id>
              </targetedLocations>
              <targetedLocations>
                <id>2534</id>
              </targetedLocations>
              <targetedLocations>
                <id>2703</id>
              </targetedLocations>
              <targetedLocations>
                <id>2705</id>
              </targetedLocations>
              <targetedLocations>
                <id>2090</id>
              </targetedLocations>
              <targetedLocations>
                <id>2706</id>
              </targetedLocations>
              <targetedLocations>
                <id>2710</id>
              </targetedLocations>
              <targetedLocations>
                <id>2239</id>
              </targetedLocations>
              <targetedLocations>
                <id>2410</id>
              </targetedLocations>
              <targetedLocations>
                <id>2724</id>
              </targetedLocations>
              <targetedLocations>
                <id>2144</id>
              </targetedLocations>
              <targetedLocations>
                <id>2736</id>
              </targetedLocations>
              <targetedLocations>
                <id>2740</id>
              </targetedLocations>
              <targetedLocations>
                <id>2744</id>
              </targetedLocations>
              <targetedLocations>
                <id>2752</id>
              </targetedLocations>
              <targetedLocations>
                <id>2756</id>
              </targetedLocations>
              <targetedLocations>
                <id>2158</id>
              </targetedLocations>
              <targetedLocations>
                <id>2762</id>
              </targetedLocations>
              <targetedLocations>
                <id>2834</id>
              </targetedLocations>
              <targetedLocations>
                <id>2764</id>
              </targetedLocations>
              <targetedLocations>
                <id>2044</id>
              </targetedLocations>
              <targetedLocations>
                <id>2270</id>
              </targetedLocations>
              <targetedLocations>
                <id>2626</id>
              </targetedLocations>
              <targetedLocations>
                <id>2768</id>
              </targetedLocations>
              <targetedLocations>
                <id>2772</id>
              </targetedLocations>
              <targetedLocations>
                <id>2776</id>
              </targetedLocations>
              <targetedLocations>
                <id>2780</id>
              </targetedLocations>
              <targetedLocations>
                <id>2788</id>
              </targetedLocations>
              <targetedLocations>
                <id>2792</id>
              </targetedLocations>
              <targetedLocations>
                <id>2795</id>
              </targetedLocations>
              <targetedLocations>
                <id>2796</id>
              </targetedLocations>
              <targetedLocations>
                <id>2798</id>
              </targetedLocations>
              <targetedLocations>
                <id>2850</id>
              </targetedLocations>
              <targetedLocations>
                <id>2800</id>
              </targetedLocations>
              <targetedLocations>
                <id>2804</id>
              </targetedLocations>
              <targetedLocations>
                <id>2784</id>
              </targetedLocations>
              <targetedLocations>
                <id>2826</id>
              </targetedLocations>
              <targetedLocations>
                <id>2840</id>
              </targetedLocations>
              <targetedLocations>
                <id>2581</id>
              </targetedLocations>
              <targetedLocations>
                <id>2858</id>
              </targetedLocations>
              <targetedLocations>
                <id>2860</id>
              </targetedLocations>
              <targetedLocations>
                <id>2548</id>
              </targetedLocations>
              <targetedLocations>
                <id>2336</id>
              </targetedLocations>
              <targetedLocations>
                <id>2862</id>
              </targetedLocations>
              <targetedLocations>
                <id>2704</id>
              </targetedLocations>
              <targetedLocations>
                <id>2876</id>
              </targetedLocations>
              <targetedLocations>
                <id>2732</id>
              </targetedLocations>
              <targetedLocations>
                <id>2887</id>
              </targetedLocations>
              <targetedLocations>
                <id>2894</id>
              </targetedLocations>
              <targetedLocations>
                <id>2716</id>
              </targetedLocations>
            </geoTargeting>
            <inventoryTargeting>
              <targetedAdUnits>
                <adUnitId>22654607550</adUnitId>
              </targetedAdUnits>
            </inventoryTargeting>
            <technologyTargeting />
            <customTargeting>
              <logicalOperator>OR</logicalOperator>
            </customTargeting>
          </targeting>
        </lineItem>
        <advertiserId>5093468360</advertiserId>
      </lineItem>
      <forecastOptions>
        <includeTargetingCriteriaBreakdown>false</includeTargetingCriteriaBreakdown>
        <includeContendingLineItems>true</includeContendingLineItems>
        <breakdown>
          <targets>
            <name>Brand Local In-Feed</name>
            <creative>
              <size>
                <width>1</width>
                <height>1</height>
                <isAspectRatio>false</isAspectRatio>
              </size>
              <creativeTemplateId>12087531</creativeTemplateId>
              <creativeSizeType>NATIVE</creativeSizeType>
            </creative>
          </targets>
          <targets>
            <name>Brand Local In-Feed</name>
            <creative>
              <size>
                <width>1</width>
                <height>1</height>
                <isAspectRatio>false</isAspectRatio>
              </size>
              <creativeTemplateId>12087531</creativeTemplateId>
              <creativeSizeType>NATIVE</creativeSizeType>
            </creative>
          </targets>
        </breakdown>
      </forecastOptions>
    </getAvailabilityForecast>
  </s:Body>
</s:Envelope>

Response
--------

Content-Encoding:
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
Content-Security-Policy: frame-ancestors 'self'
X-XSS-Protection: 1; mode=block
Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
Transfer-Encoding: chunked
Cache-Control: private, max-age=0
Content-Type: text/xml; charset=UTF-8
Date: Fri, 17 May 2024 13:38:10 GMT
Expires: Fri, 17 May 2024 13:38:10 GMT
Server: GSE
TimeStamp: Fri, 17 May 2024 13:38:10 GMT


<?xml version="1.0" encoding="utf-16"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <ResponseHeader xmlns="https://www.google.com/apis/ads/publisher/v202311">
      <requestId>0631c68f55ac3bc7b7a232fb2f04cd9e</requestId>
      <responseTime>376</responseTime>
    </ResponseHeader>
  </soap:Header>
  <soap:Body>
    <soap:Fault>
      <faultcode>soap:Server</faultcode>
      <faultstring>[ServerError.SERVER_ERROR @ ]</faultstring>
      <detail>
        <ApiExceptionFault xmlns="https://www.google.com/apis/ads/publisher/v202311">
          <message>[ServerError.SERVER_ERROR @ ]</message>
          <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ServerError">
            <fieldPath></fieldPath>
            <trigger></trigger>
            <errorString>ServerError.SERVER_ERROR</errorString>
            <reason>SERVER_ERROR</reason>
          </errors>
        </ApiExceptionFault>
      </detail>
    </soap:Fault>
  </soap:Body>
</soap:Envelope>
-----------------END API CALL-----------------------

[Ad Manager API Forum Advisor]

Hi everyone,

I can confirm that there is an issue on our end. The forecasting engineering team is investigating. I'll post again when I have more information about a fix.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tIz7K:ref" (ADR-00235133)

Thanks,
 

Chris Seeley Ad Manager API Team

[Rustam]

Hello

Thanks for responding. This has become a major blocker for us. We cannot properly use our integration and we have been getting those errors for some time already. Is there any ETA for the fix?

[Ad Manager API Forum Advisor]

Hi everyone,

The fix for this issue is now live. If you're still getting this error, please let us know and provide a request ID or SOAP log.