Authentication error when creating new user

[viv...@federatedmedia.net]

Hi, I'm using PHP client v201211 with network 339262 and get the following error intermittently while trying to create a new user account with the UserService. Sometimes the accounts do get created without issue, but the error is rather frequent. 

The account I'm trying to create doesn't exist, and I am not (at least not explicitly) trying to authenticate under it, but to create it. The email seems to be correctly formatted as well. Not sure if the account exists on Google (is that a requirement before creating it in the DFP realm?)

If someone could offer some guidance, I would very much appreciate it.

Thanks

Victor

[Jan 13 2013 16:56:20.000000 - ERROR] POST /apis/ads/publisher/v201211/UserService HTTP/1.1

Host: www.google.com

Connection: Keep-Alive

User-Agent: PHP-SOAP/5.4.6-1ubuntu1.1, gzip

Accept-Encoding: gzip, deflate

Content-Encoding: gzip

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Content-Length: 687

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://www.google.com/apis/ads/publisher/v201211" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

  <SOAP-ENV:Header>

    <ns1:RequestHeader>

      <ns1:networkCode>339262</ns1:networkCode>

      <ns1:applicationName>FM Platform (DfpApi-PHP/2.15.0, php/5.4.6-1ubuntu1.1)</ns1:applicationName>

      <ns1:authentication xsi:type="ns1:ClientLogin">*****</ns1:authentication>

    </ns1:RequestHeader>

  </SOAP-ENV:Header>

  <SOAP-ENV:Body>

    <ns1:createUsers>

      <ns1:users>

        <ns1:name>Beth Ethridge</ns1:name>

        <ns1:email>beth...@federatedmedia.net</ns1:email>

        <ns1:roleId>-7</ns1:roleId>

        <ns1:preferredLocale>en_US</ns1:preferredLocale>

      </ns1:users>

    </ns1:createUsers>

  </SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Response:

HTTP/1.1 500 Internal Server Error

Content-Type: text/xml; charset=UTF-8

Content-Encoding: gzip

Date: Mon, 14 Jan 2013 00:56:20 GMT

Expires: Mon, 14 Jan 2013 00:56:20 GMT

Cache-Control: private, max-age=0

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Content-Length: 477

Server: GSE

<?xml version="1.0"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

  <soap:Header>

    <ResponseHeader xmlns="https://www.google.com/apis/ads/publisher/v201211">

      <requestId>dd66b7ac51032b5eeed6dde06ceaa583</requestId>

      <responseTime>504</responseTime>

    </ResponseHeader>

  </soap:Header>

  <soap:Body>

    <soap:Fault>

      <faultcode>soap:Server</faultcode>

      <faultstring>[AuthenticationError.INVALID_EMAIL @ email; trigger:'beth...@federatedmedia.net']</faultstring>

      <detail>

        <ApiExceptionFault xmlns="https://www.google.com/apis/ads/publisher/v201211">

          <message>[AuthenticationError.INVALID_EMAIL @ email; trigger:'beth...@federatedmedia.net']</message>

          <ApplicationException.Type>ApiException</ApplicationException.Type>

          <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="AuthenticationError">

            <fieldPath>email</fieldPath>

            <trigger>beth...@federatedmedia.net</trigger>

            <errorString>AuthenticationError.INVALID_EMAIL</errorString>

            <ApiError.Type>AuthenticationError</ApiError.Type>

            <reason>INVALID_EMAIL</reason>

          </errors>

        </ApiExceptionFault>

      </detail>

    </soap:Fault>

  </soap:Body>

</soap:Envelope>

[Vincent Tsao (DFP API Team)]

Hi Victor:

Users created through the DFP API must already have a Google account:

http://support.google.com/dfp_premium/bin/answer.py?hl=en&answer=177377

https://developers.google.com/doubleclick-publishers/docs/reference/v201211/UserService.User#email

Thanks,

Vincent Tsao, DFP API Team

      <faultstring>[AuthenticationError.INVALID_EMAIL @ email; trigger:'...@federatedmedia.net']</faultstring>

      <detail>

        <ApiExceptionFault xmlns="https://www.google.com/apis/ads/publisher/v201211">

          <message>[AuthenticationError.INVALID_EMAIL @ email; trigger:'...@federatedmedia.net']</message>

[viv...@federatedmedia.net]

That explains it. Thanks Vincent.