'[LineItemError.ALREADY_STARTED @ lineItem[0].startDateTime]

[peter...@adops.com]

I am trying to change the custom targeting on a line item, and I get this error. I read through the forum and most posts say I need to pause the line item. I did that and I still get this error. 

[2017-04-21 16:47:03] ERROR [common.MakeSoapRequest:702] Server raised fault in response.

[2017-04-21 16:47:03] INFO [common.MakeSoapRequest:703] Failure response:

<?xml version="1.0" encoding="UTF-8"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

   <soap:Header>

      <ResponseHeader xmlns="https://www.google.com/apis/ads/publisher/v201702">

         <requestId>e7236d914a0045e44b7552c668507501</requestId>

         <responseTime>197</responseTime>

      </ResponseHeader>

   </soap:Header>

   <soap:Body>

      <soap:Fault>

         <faultcode>soap:Server</faultcode>

         <faultstring>[LineItemError.ALREADY_STARTED @ lineItem[0].startDateTime]</faultstring>

         <detail>

            <ApiExceptionFault xmlns="https://www.google.com/apis/ads/publisher/v201702">

               <message>[LineItemError.ALREADY_STARTED @ lineItem[0].startDateTime]</message>

               <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="LineItemError">

                  <fieldPath>lineItem[0].startDateTime</fieldPath>

                  <fieldPathElements>

                     <field>lineItem</field>

                     <index>0</index>

                  </fieldPathElements>

                  <fieldPathElements>

                     <field>startDateTime</field>

                  </fieldPathElements>

                  <trigger/>

                  <errorString>LineItemError.ALREADY_STARTED</errorString>

                  <reason>ALREADY_STARTED</reason>

               </errors>

            </ApiExceptionFault>

         </detail>

      </soap:Fault>

   </soap:Body>

</soap:Envelope>

[Vincent Racaza (DFP API Team)]

Hi Peter,

The error means that the updates are not allowed since the line item has already started delivering. And yes, you need to pause the line item first so you can update it.

Could you provide to me your whole SOAP request/response logs so I could check your issue? Please include your network code. You may also use the Reply privately to author option.

Thanks,

Vincent Racaza, DFP API Team