ServerError.SERVER_ERROR @

[Anand Raman]

Hello,

All our jobs are throwing the exception with error as "ServerError.SERVER_ERROR @". The seem to be in random on updating line items. It occurs  after updating  like 50-60 line items and then throws this error. If we rerun the job it continues to update successfully for another 80-100 line items  before hitting this error again. This has started since this morning for us.

From the exception it is:

Inner Exception Type: Google.Api.Ads.Dfp.Lib.DfpApiException<br/>Inner Exception: [ServerError.SERVER_ERROR @ ]<br/>Inner Source: Google.Ads.Common<br/>Inner Stack Trace: <br/>   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String methodName, Object[] parameters) in c:\MyProjects\now\Common library base\dfp\compile\Lib\AdsSoapClient.cs:line 190

   at Google.Api.Ads.Dfp.Lib.DfpSoapClient.MakeApiCall(String methodName, Object[] parameters) in c:\MyProjects\now\Common library base\dfp\compile\Lib\DfpSoapClient.cs:line 125

   at Google.Api.Ads.Common.Lib.AdsSoapClient.Invoke(String methodName, Object[] parameters) in c:\MyProjects\now\Common library base\dfp\compile\Lib\AdsSoapClient.cs:line 110

   at Google.Api.Ads.Dfp.v201204.LineItemService.updateLineItem(LineItem lineItem) in c:\MyProjects\now\Common library base\dfp\compile\v201204\DfpApi.cs:line 1409

Any idea?

Thanks

Anand

[Adam Rogal (DFP API Team)]

Hi Anand,

Do you have the SOAP response for any of these? If so, I can take a look.

Thanks,

Adam Rogal, DFP API Team

[Anand Raman]

Hi Adam,

I just got the same error from our server. But I dont see any SOAP log in the path defined in the configuration settings even though I have set LogToFile=True and LogErrorsOnly=True. We use the c# libraries. How can I get those logged/captured?

Thanks

Anand

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[Jeff Sham (DFP API Team)]

Hi Anand,

Can you try setting LogErrorsOnly to false like the default here (http://code.google.com/p/google-api-dfp-dotnet/source/browse/wiki/HowToCaptureSoapMessages.wiki)?  It would also help to get your network code as well as any logs you can provide that demonstrates this problem.

Thanks,

Jeffrey Sham, DFP API Team

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[Anand Raman]

Thanks for the pointer. I have set the LogErrorsOnly to false and once I get the error I will send the SOAP info.

Thanks

Anand

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[Anand Raman]

Hello,

Below is a SOAP log that shows the error. Hope this helps. Please let me know if you need anything else.

Thanks

Anand

-----------------BEGIN API CALL---------------------

Request

-------

<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><!--POST /apis/ads/publisher/v201204/LineItemService

User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 4.0.30319.237)

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Host: www.google.com

Content-Length: 1147

TimeStamp: Thu, 13 Dec 2012 18:17:12 GMT

--><soap:Header><RequestHeader xmlns="https://www.google.com/apis/ads/publisher/v201204"><networkCode xmlns="https://www.google.com/apis/ads/publisher/v201204">4415795</networkCode><applicationName xmlns="https://www.google.com/apis/ads/publisher/v201204">DfpApi-DotNet-1.0.0|AudienceFUEL</applicationName><authentication xsi:type="ClientLogin" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="https://www.google.com/apis/ads/publisher/v201204"><token>******</token></authentication></RequestHeader></soap:Header><soap:Body><getLineItem xmlns="https://www.google.com/apis/ads/publisher/v201204"><lineItemId>56920075</lineItemId></getLineItem></soap:Body></soap:Envelope>

Response

--------

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><!--X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Transfer-Encoding: chunked

Cache-Control: private, max-age=0

Content-Type: text/xml; charset=UTF-8

Date: Thu, 13 Dec 2012 23:17:12 GMT

Expires: Thu, 13 Dec 2012 23:17:12 GMT

Server: GSE

TimeStamp: Thu, 13 Dec 2012 18:17:12 GMT

--><soap:Header><ResponseHeader xmlns="https://www.google.com/apis/ads/publisher/v201204"><requestId>bc033c00e4e143f12a98e225bbae33f2</requestId><responseTime>147</responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[ServerError.SERVER_ERROR @ ]</faultstring><detail><ApiExceptionFault xmlns="https://www.google.com/apis/ads/publisher/v201204"><message>[ServerError.SERVER_ERROR @ ]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ServerError"><fieldPath></fieldPath><trigger></trigger><errorString>ServerError.SERVER_ERROR</errorString><ApiError.Type>ServerError</ApiError.Type><reason>SERVER_ERROR</reason></errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope>

-----------------END API CALL-----------------------

[Jeff Sham (DFP API Team)]

Hi Anand,

It looks like this is a getLineItem call and by the sound of your description in the previous email, you are making this call back to back to fetch line items.  Is there a way you can batch up these requests using a getLineItemByStatement where id in (id1, id2, id3, ...) and see if you still see the problem (if it works, it will also be a more efficient way of using the API)? My theory is that the back to back calls are causing some concurrency issues. 

Thanks,
Jeffrey Sham, DFP API Team