404 Not Found Errors for Multiple Clients

[AmandaH]

We have multiple clients reporting an influx of 404 Not Found errors when trying to push orders through the API to GAM. Is there an update on this issue as I'm seeing posts from this morning from clients that aren't using our platform but are experiencing the same issues? 

Working to collect SOAP logs as this is effecting multiple clients that have different network codes. 

[Ad Manager API Forum Advisor]

Hi,

Thank you for contacting Ad Manager API support team.

To assist further, Please provide us with the following details for further investigation. 

• Could you please confirm that  this is happening in all environments or just their prod environment?

• Can you please confirm whether you are able to access this URL (it shows the API schema) from your local machine? (https://ads.google.com/apis/ads/publisher/v202502/LineItemService)

• Are you using any proxy, or is there a corporate firewall? 

• Complete SOAP request and response logs from API (SOAP logging must be enabled).

•  UserService.getCurrentUser (if unable, you may just provide the email address used to make API requests). 

• Network code.

You can send the details via Reply privately to the author option, or direct private reply to this email.

Thanks,
 

Ad Manager API Team

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[2025-11-12 21:54:02Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vTMRE:ref" (ADR-00339184)