HTTP 500 Error while pulling active Floodlights id's via API

[Emily Huang]

Hi,

Our automated process for API pulls has been failing with an HTTP 500 error for the past four days. We haven’t made any code changes during this time.

When we manually provide a list of active Floodlight report IDs, the process runs successfully. However, when the code attempts to fetch the active Floodlight report IDs via the API, it encounters the HTTP 500 error.

We suspect this issue may be caused by recent changes on the Google Campaign Manager 360 API side.

 Expected Behavior:
API should successfully return the list of active Floodlight report IDs without error.
Actual Behavior:
API call fails with HTTP 500 error.

Please get back to us asap and let us if you need any additional information

Thank you in advance for your help on this!

[DCM API (DoubleClick Campaign Mgr)]

Hi,

 

Thank you for reaching out to the DCM API support team.

 

I understand that you are receiving an error saying "500" error while pulling the active floodlight IDs via the API. In order to investigate further can you please share us with the following details:

 

• DCM Account ID: You can find this under your profile icon in the Campaign Manager 360 UI, or in the Account section under the Admin drop-down.
• The Profile ID used during the API request.
• URL endpoint request with the path param values.
• The complete API JSON request and response showing the issue/error.

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

 

Thanks,
 

DCM API Team

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[2025-11-03 22:36:58Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vSYih:ref" (ADR-00338345)

[Kamlesh Jain]

Hi,

   We fixed an issue last Friday. Are you still seeing this issue? If it does, does the 500 error happens all the time or just randomly?