DoubleClick Campaign Manager 360 API slow and service unavailable

Eelco van Kuik

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Jul 3, 2025, 5:27:23 AMJul 3

to Google's Campaign Manager 360 API Forum

We make use of the batchInsert on matchId a great deal to upload offline conversions.

The API seems to be slow these last couple of days.

Is there anything that we can do to improve the performance (e.g. use a different way of uploading?)

Is there anything DoubleClick can do to improve the performance?

Any help is greatly appreciated!

Eelco

Benoit Le Gendre

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Jul 3, 2025, 7:44:47 AMJul 3

to Google's Campaign Manager 360 API Forum

Hi Eelco,

Our client is also experiencing slow performance when upload offline conversions since the last week often leading to timeouts and complete failures. Can this be investigated further please?

Thanks,
Benoit

DCM API (DoubleClick Campaign Mgr)

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Jul 3, 2025, 10:48:27 AMJul 3

to google-doubleclick-...@googlegroups.com

Hi Eelco,

Thank you for reaching out to the DCM API support team.

I understand that you are experiencing slow performance when uploading offline conversions with the CM360 API, specifically timeout errors. A "Timeout Error" in the Campaign Manager API usually indicates that the API call took longer than the allowed time to complete, often due to a large data request or network issues. In order to investigate further can you please share us with the following details:

DCM Account ID- You can find under your profile icon in your Campaign Manager 360 UI. You can also find it in the Account section, which is located under the Admin drop-down.
Profile ID used in the execution/request call.
Complete JSON Request and Response logs.

You can send them via Reply privately to the author or Direct reply to this email option.

Thanks,