Timezones for reports

[nyban...@gmail.com]

Hi,

1. I saw that timezones are set on the account level only, is it the case or is there any way to specify the desired timezone for a report?

2. If a profile is shared with my account, which account timezone defines the report timezones: my account or the account that shared a profile with me?
3. Where can I check the timezones for my account?

Thanks in advance

[DCM API (DoubleClick Campaign Mgr)]

Hello,

Thank you for reaching out to the DCM API support team.

You may check the below responses for the mentioned queries:

• Yes, timezones are set on the account level only where it is not possible to specify the desired timezone for a report.
• I would like to inform you that the account timezone will be considered. You may check this help article for more information.
• Kindly check with the DCM support team for further assistance regarding this issue. Reporting timezone queries / issues are out of scope for us.

This message is in relation to case "ref:!00D1U01174p.!5004Q02s03Zd:ref" (ADR-00227851)

Thanks,
 

DCM API Team

[nyban...@gmail.com]

Thanks for the reply.

Just to clarify:

> Yes, timezones are set on the account level only where it is not possible to specify the desired timezone for a report.

So can the timezone be specified for each report then?

thanks

[DCM API (DoubleClick Campaign Mgr)]

Hi Team,

Yes, the timezone is specified for each report. If you still have any issues with CM360 API , please feel free to reach out to us.

[nyban...@gmail.com]

Hi, thanks again

Just to clarify: is it possible to ask for the data aggregated by specific timezone in reports ignoring the account tz? If so, could you please share documentation about it?

Or is it just possible to see the timezone in the report-response?

[DCM API (DoubleClick Campaign Mgr)]

Hi,

Yes, the timezone is specified for each report. Kindly note that when running reports via the API, relative date ranges like YESTERDAY are resolved in the America/Los Angeles time zone. This may cause unexpected results for users in different time zones. Moreover, the API respects the configuration set in the DCM UI dashboard including timezone settings. For issues with the reporting time zone. I would recommend you reach out to the CM360 Product support team via this link for further assistance as they are better equipped to address your concern. Please note we can only assist with the technical queries and concerns related to the DCM API. As we mentioned earlier, you can refer to this link for more information. 

[nyban...@gmail.com]

Hi,
What if a profile was shared to our account? In such case, will a report inherit the timezone from the original account? Or will the report be created in our account's timezone?

Thanks in advance

[DCM API (DoubleClick Campaign Mgr)]

Hi,

Thank you for getting back to us.

I would like to inform you that if the profile is added to your account then, the report will be generated as per the account's timezone not by the profile's timezone which was added.

Hope this helps. For any other assistance you may get back to us.

[nyban...@gmail.com]

Thanks.

To clarify: all profiles that my account has (including shared) will have the same timezone — the one that is set up for my account?

[DCM API (DoubleClick Campaign Mgr)]

Hello,

Thank you for getting back to us.

Yes, all your profiles will have the same timezone which is set up for your account timezone.

[nyban...@gmail.com]

Thank you.

In case we need to change the timezone, can we do it ourselves or should we reach out to the DCM support team?

[DCM API (DoubleClick Campaign Mgr)]

Hello,

Thank you for getting back to us.

I would like to inform you that changing account timezone is a product related query which is out of scope for us. Kindly check with the DCM product support team for further assistance on this query.