Ticket : Hubspot x CM360 API

[Xavier]

We are currently experiencing an issue with the integration between Hubspot and Campaign Manager 360 (CM360).

We use an API call to send phone sales data from Hubspot to CM360 (we are using the GCLID method) :

const body = JSON.stringify({  conversions: [{    gclid: getPropertyValue({ properties, name: 'ga_gclid' }),    floodlightActivityId: getPropertyValue({ properties, name: 'ga_floodlightactivityid' }),    floodlightConfigurationId: getPropertyValue({ properties, name: 'ga_floodlightconfigurationid' }),    ordinal: 'today',    quantity: '1',    timestampMicros: Date.now() * 1000,  }] }) const result = await client.request({  url: `https://dfareporting.googleapis.com/dfareporting/v4/userprofiles/${getPropertyValue({ properties, name: 'ga_profileid' })}/conversions/batchinsert`,  body,  method: 'POST' })

Our Hubspot consultant confirms that there are no errors in the logs and that the calls are being made successfully. However, we are noticing an issue with receiving conversions in CM360.

Observations:

• API calls are executed daily.
• Data is received sporadically in CM360.
  • Always 6 impressions.
• Example:
  • Between October 5 and 11, there were no Floodlight impressions in CM360, while Hubspot pushed 19 sales.
  • In September, Hubspot sent about thirty sales, but none appeared in CM360.

[DCM API (DoubleClick Campaign Mgr)]

Hi,

Thank you for reaching out to the CM360 API support team.

I understand you're facing an issue with a discrepancy in conversions uploaded through the CM360 API.

To better assist you with your concern, could you please provide us with the necessary details to help us investigate further? Specifically, we would need the following information:

• DCM Account ID: You can find this under your profile icon in the Campaign Manager 360 UI, or in the Account section under the Admin drop-down.
• The Profile ID used during the API request.
• URL endpoint request with the path param values.
• The complete API JSON request and response logs.
• The specific date range during which the conversions were uploaded.

Additionally, please be aware of the standard data freshness periods for CM360 reporting:

• Impression and click data updates every 3-4 hours.
• Conversion data updates roughly every 6 hours.
• Cross-environment conversion data updates every 24 hours.

I would recommend you refer to this Report Data Freshness and Availability help center article, which provides insights into data processing times, how frequently data is updated, and how data availability varies depending on the type of report. 

 

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

 

Thanks,
 

DCM API Team

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[2025-11-17 06:47:45Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vTbPw:ref" (ADR-00339405)