Generic error on batch insert conversions

[Tyler Chrestoff]

Hello

I am trying to use the Ruby SDK to batch insert conversions using the Campaign Manager API. I am able to successfully send a conversion and receive a 200 OK response but the conversion returns a generic error:

code: INTERNAL

kind: dfareporting#conversionError

message: Error processing the request

I can see the requests in the API console metrics so I don't think it's an issue with the library I'm using. I am building the conversion like this:

conversion = Conversion.new(
  dclid: dclid,
  floodlight_activity_id: floodlight_activity_id,
  floodlight_configuration_id: floodlight_config_id,
  ordinal: current_time_in_micros,
  timestamp_micros: current_time_in_micros,
  quantity: 1,
  value: 1
)

Maybe I'm missing some information but I would hope the error message could tell me more information about what is going wrong.

Any help is greatly appreciated!

Tyler Chrestoff

[DCM API (DoubleClick Campaign Mgr)]

Hi,

Thank you for reaching out to the CM360 API support team.

It seems that you are currently facing an problem with the CM360 API, the 'INTERNAL' error message typically indicates that the issue originates from within the server or backend system while handling your request. There are several potential causes for this, including Server Overload, Data Format, Connectivity Issues, or System Configuration. To Investigate further, I would like to kindly ask you to try making the request again. If you still face any issue, please don't hesitate to reach out to us, providing the following details, so we can investigate further:​ ​ ​ ​ ​ ​ ​ ​

• DCM Account ID- You can find under your profile icon in your Campaign Manager 360 UI. You can also find it in the Account section, which is located under the Admin drop-down.
• Profile ID used in the execution/request call
• UI Report Id and File Id
• Request body & URL endpoint request with path param values
• Complete API JSON request and response showing the issue/error

You may send the requested details privately via "Reply To Author" option.


 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJKJL:ref" (ADR-00240730)

Thanks,
 

DCM API Team