Issues executing CM360 and DV360 reports
Fernando Monteiro
Ross Teach
Same issue as well. We are not running 36 simultaneous reports either.
DCM API (DoubleClick Campaign Mgr)
Hello Fernando and Ross,
Michael here from DCM API support team. Thank you for reporting this to us.
We have been receiving similar concerns with slowness in reports. And we would like to raise this immediately to our wider team for further investigation. But before we could do that, kindly share some of the information below for us to proceed:
- DCM Account ID
- Profile ID used in request call
- Report ID and File ID of the affected reports
- Request body & Complete API Response of the report in question
- When did you start seeing the slowness in reports and encountered the error?
You may share other relevant information that you think might help to expedite the investigation.
Kindly share the requested details above privately via "Reply To Author" button.
Regards,
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Fernando Monteiro
- DCM Account ID - 485401
- Profile ID used in request call - 5090318
- Report ID and File ID of the affected reports, two samples but we've got more reports.
- Report ID: 845868824 - File ID: 3867651017 or 3868650508
- Report ID: 847520617 - File ID: 3867652264 or 3868650340
- Request body & Complete API Response of the report in question
- API response: googleapiclient.errors.HttpError: <HttpError 403 when requesting https://dfareporting.googleapis.com/dfareporting/v3.5/userprofiles/5090318/reports/845868824/run?alt=json returned "This account has exceeded the quota of 36 simultaneous reports. Try creating fewer reports at once. For more details: https://support.google.com/campaignmanager/answer/2823861.". Details: "[{'message': 'This account has exceeded the quota of 36 simultaneous reports. Try creating fewer reports at once. For more details: https://support.google.com/campaignmanager/answer/2823861.', 'domain': 'usageLimits', 'reason': 'quotaExceeded'}]">
- Request body:
- dfareporting API v4
- Request: report_file= service.reports().run(profileId=profile_id, reportId=report_id).execute()
- When did you start seeing the slowness in reports and encountered the error? - It started on Saturday, 10/08/2022.
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DCM API (DoubleClick Campaign Mgr)
Hello Fernando,
Thank you for providing the requested details.
I am glad that the issue has subside and everything is back to normal on your end. Having said that, allow me to still raise this concern to the rest of our team to look closely at our backend if there was any indicator of system's outage that may have cause the issue or it is specific to the reports in question only. We will get back to you on this thread the soonest we have more information to share.
Regards,
DCM API (DoubleClick Campaign Mgr)
Hello Fernando,
Hope this message reaches you well. I just want to get back here as we have received feedback from our team that our teams identified an issue leading to increased processing time for adhoc reports. We have mitigated this issue on Oct 10. We apologize for any inconvenience this may have caused.
Let us know should you have further concerns.