Report file stuck on status QUEUED

[Andres De la Rosa]

Hello, I have some reports stuck on status QUEUED, they were inserted correctly and retrieved a reportId and fileId, when requesting the method: reports.files.get the status is always QUEUED, it does not change.

[DCM API (DoubleClick Campaign Mgr)]

Hi,

Thank you for reaching out to the CM360 API support team.

I understand that your CM360 reports are stuck in "QUEUED" status even after being correctly inserted and assigned a reportId and fileId, and the status doesn't change when repeatedly checking via reports.files.get.

To better assist you with your concern, could you please provide us with the necessary details to help us investigate further? Specifically, we would need the following information:

• DCM Account ID: You can find this under your profile icon in the Campaign Manager 360 UI, or in the Account section under the Admin drop-down.
• Report ID and File ID related to the issue.
• The Profile ID used during the API request.
• URL endpoint request with the path param values.
• The complete API JSON request and response showing the issue/error.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

Thanks,
 

DCM API Team

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[2025-06-05 20:14:57Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01reNas:ref" (ADR-00310348)