Status Processing Help

[Patrick ODonovan]

I'm running a process that pulls daily files that are created within a GCM report and the process stopped pulling a few days ago without any code changes.  Now, I keep getting a "Status" : "Processing" which is inhibiting me from pulling the report.  The strange thing is that the "Id" of the file that is "processing" that I get in the response isn't an "id" file that has already been generated within my GCM report.  Any ideas would be appreciated.  Thanks!

[DCM API (DoubleClick Campaign Mgr)]

Hi Patrick,

 

Thank you for reaching out to us.

 

You may be experiencing some delays on your reports, but this doesn't necessarily mean that it has already failed. This just means that you have to wait for the report to be available before it can be ready to download. To determine when a report has finished running, you'll need to periodically check the status of the file as indicated in this document. Reminder that it should have "REPORT_AVAILABLE" status for the report to be ready to be pulled or download.

 

You may also check the other documents in the Reporting section for more information on the process.

• Create and Update reports
• Download Report Files
• Reporting Best Practices
• Synchronous Reports

Regards,

Michael Angelo Legaspi DCM API Team

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[Patrick ODonovan]

Hey Michael - Thanks for the reply.  The script does check periodically (once a minute for 4 minutes) for the "REPORT_AVAILABLE" to show but it doesn't.  Do you think we need an even longer sleep time or does the Chunk size has something to do with it?  The report is set to pull 24 months back but if I switch it to 60 days the report available shows quickly so I think it is just a size issue.

Thanks!

Pat

[DCM API (DoubleClick Campaign Mgr)]

Hi Patrick,

 

Thank you for responding back to us.

 

It would seem like you are trying to pull a large amount of report data, thus it would be expected that it will take longer time than usual. As you mentioned, when you switch to pulling 60 days of report, the availability of it shows quickly. We would advise to perform multipart downloads to break large downloads into smaller chunks.

 

Let me know if this helps.

Regards,

[Patrick ODonovan]

Hi there - Thank you for the response.  

Do you have any code examples of performing multipart downloads using chunking?

Thanks!

Pat