DCM tags only working on Roku TV

[Rosh Rahamathulla]

A client of ours gave us a DCM tag to serve on CTV. We have multiple apps including Roku, AppleTV, FireTV etc. 

However we were seeing a huge discrepancy from the client's DCM report and our ad server report. Turns out DCM is only recording impressions served on Roku. 

Does anyone know why this might be happening.. Does DCM have any restrictions? 

[DCM API (DoubleClick Campaign Mgr)]

Hello Rosh,

Welcome to DCM API Support team. Thank you for reaching out to us.

Please be informed that our support channel can only provide precise guidance with regards to DCM API technical issues such as when you encounter an error while requesting to the API. Having said that, it appears that your queries on DCM restrictions and discrepancy issues are more of a product related query rather than anything with the API. With that, we highly recommend reaching out to the DCM Product Support team (https://support.google.com/campaignmanager/answer/9026876?visit_id=637571474326282821-4077671228&rd=1) as they have specialists who are more equipped in handling those types of concerns.

 

This message is in relation to case "ref:_00D1U1174p._5004Q2nsPPy:ref"

Thanks,
 

DCM API Team