Long response time for shippingsettings.getsupportedcarriers

[Joshua Newman]

Since 2/23, around 9am EST,  we have started seeing long response times, as much as 2 minutes, for the GET Method: shippingsettings.getsupportedcarriers.

Here is an example request. I can supply a MerchantAccountId privately if needed.

curl --location --request GET 'https://shoppingcontent.googleapis.com/content/v2/<merchant-account-id>/supportedCarriers' \
--header 'Authorization: Bearer <access-token>'

[Shopping API Forum Advisor Prod]

Hi Joshua,

Please send the following details using 'Reply privately to author' option:

1. Merchant Center id
2. Date and timestamp of the above request (should be < 7days)

Thanks,

Lakshmi Prathipati Content API for Shopping Team

 

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[Shopping API Forum Advisor Prod]

Hello Joshua,

 

I’m James, a colleague of Lakshmi. Thank you for providing the requested information. However, I want to get some more information to help understand the latency issues you are facing:

 

1. Are you using our `custombatch` service to send your batch requests?
2. Is your current latency different from what you have normally experienced with the content API in the past?
3. Also, I would like to request the Complete API request and response logs in JSON format including the timestamp so that we could check into it.

 

Please send the following information using 'Reply privately to author' option or using our private channel <shopping-a...@google.com>

 

Regards,

James Howell Abarsoza

Content API for Shopping Team

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