My billing account is suspended.

[Richard Samson]

I have sent this query (below) to the Google Cloud Storge Helpdesk but I have received no reply from Google.

Any help from this forum would be appreciated. If this is not the right forum, please point me in the right direction.

Thanks.

Richard Samson

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Subject: General Cloud Billing Query
Description:
My billing account is suspended.

When I try to re-open it, I get this message: "You can't reopen this billing account because this account is not in good standing."

I have added a new payment method but I am still stuck.

What can I do to get this account working again?

[mhectorarturo]

Hello Richard,

First of all, I can confirm this is not the right forum to ask about billing issues. You should directly reach Cloud Billing Support for that purpose.

Additionally, I am leaving these 2 useful documents just in case.

https://cloud.google.com/billing/docs/how-to/resolve-issues

https://cloud.google.com/billing/docs/how-to/manage-billing-account