Downgrade Google Cloud account to trial account

[testpr...@gmail.com]

I am very new to Google Cloud and after I registered today, I accidentally clicked a button to upgrade account. Also I noticed, that my trial balance is not $300, but €269.49 and I haven't even started to use any services... 

Please explain me how to downgrade back to the free trial version? I cannot submit any free support tickets now, so don't know where to ask for help...

[Harmit Rishi (Cloud Platform Support)]

We would love to investigate this for you. However, I would like to mention that, as this is a billing related issue, we would require some sensitive information regarding your project information and billing setup. Due to this, I would kindly suggest that you contact our Billing team via support page found here. This action will ensure that your information would be only shared with support as Google Groups is a public forum and is meant for discussions related to our various products. 

I hope this helps!

[Alex Martelli]

269.49 Euros are exactly equal to 300 US Dollars, at an exchange rate of 1.113 Euros per dollar. Searching for EURUSD shows a current rate of 1.12 as I write, but foreign exchange rates fluctuate so I suspect 1.113 was the exchange rate at some point in the recent past when the exchange was calculated. So it does seem to me that your current credit does indeed equal the starting 300 USD, with no services having been paid from it yet. Therefore, I do not understand the substance of your complaint; can you please clarify? Thanks!

Alex

On Sat, Apr 27, 2019 at 4:01 PM <testpr...@gmail.com> wrote:

I am very new to Google Cloud and after I registered today, I accidentally clicked a button to upgrade account. Also I noticed, that my trial balance is not $300, but €269.49 and I haven't even started to use any services... 

Please explain me how to downgrade back to the free trial version? I cannot submit any free support tickets now, so don't know where to ask for help...

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[testpr...@gmail.com]

Hi, thank you for your answer. I will definitely contact them. Sorry for littering the forum. Have a great life!

[testpr...@gmail.com]

My bad. I don't know the curency rate, but I remember I checked what amount would be after the convertion. Probably I just swiped euros with dollars - I checked how much dollars would be from 300 euros... So Yes, sorry, amount is correct.

2019 m. balandis 28 d., sekmadienis 09:35:23 UTC+3, Alex Martelli rašė:

269.49 Euros are exactly equal to 300 US Dollars, at an exchange rate of 1.113 Euros per dollar. Searching for EURUSD shows a current rate of 1.12 as I write, but foreign exchange rates fluctuate so I suspect 1.113 was the exchange rate at some point in the recent past when the exchange was calculated. So it does seem to me that your current credit does indeed equal the starting 300 USD, with no services having been paid from it yet. Therefore, I do not understand the substance of your complaint; can you please clarify? Thanks!

Alex

On Sat, Apr 27, 2019 at 4:01 PM <testpr...@gmail.com> wrote:

I am very new to Google Cloud and after I registered today, I accidentally clicked a button to upgrade account. Also I noticed, that my trial balance is not $300, but €269.49 and I haven't even started to use any services... 

Please explain me how to downgrade back to the free trial version? I cannot submit any free support tickets now, so don't know where to ask for help...

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