gustily stopped to work.

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Quazarteam LLC

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Nov 6, 2019, 4:23:09 PM11/6/19
to Google Cloud Developers

Hello,

On my Ubuntu server I have installed  standalone gsutil and set it up for acmes to my google play bucket to download google play earning reports. It worked flawlessly until a couple of days ago it stopped to work altogether. Now, when I issue the gs ls command in console like :

gsutil -D ls gs://pubsite_prod_rev_17827715438386026643/earnings/ 


it gives the following output:


INFO 1106 09:11:03.773168 retry_util.py] Retrying request, attempt #1...

DEBUG 1106 09:11:03.773495 http_wrapper.py] Caught socket error, retrying: timed out

DEBUG 1106 09:11:03.773638 http_wrapper.py] Retrying request to url https://www.googleapis.com/storage/v1/b/pub/o/gsutil.tar.gz?fields=metadata&alt=json&projection=noAcl&key=HERESOMEKEY after exception timed out


after several retries it hangs ups and stops. 


I cannot understand what's wrong and where to look, tried almost everything, including recreating authentication config with no luck. 


What is the problem and how to fix it?


Any advice or help will be greatly appreciated!


WBR, 


Vladimir

David Charles Martinez

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Nov 8, 2019, 1:19:29 PM11/8/19
to Google Cloud Developers

Hello,


I would start by restarting the shell but since the issue is a socket timeout error, this is most likely a network related issue. My suggestion is to run mtr www.googleapis.com which would give you more information about a possible network issue on your end, in which case I would make sure that there are no firewalls or a proxy blocking the connection.


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