SURVEY: Errors in googlecheckout error log

[Woody Mod]

Survey:

If anyone is observing the following errors in your googlecheckout error log file please post back.

Also please note if you found a solution to the errors or if you can offer any inclinations/background as to the source of the error.

   "Invalid Merchant Id/Key Pair"
   "Ids are integral numbers, but you sent: "

Also please post back if observing following error in ZC admin when changing order status from "Google Processing" to "Google Shipped":

   "Error sending Google Message"

Thanks,
-Woody

[pipsmker]

I am getting this error message.

[Ropu]

hi, i found a bug in the way customers are created in the ZC site.

this bug is specific for old ZC users but have purchased for the first time using GC.

i'll be sending a patch when a finish the investigation.

this may have some relation with that error, since the table where zc customer id and GC buyer id are mapped is not filled correcly.



ropu

--
.-. --- .--. ..-
R  o  p  u

[pipsmker]

ropu,

I was told by GCO support that I was having this issue because the
Google Order Number was not being passed back to GCO. I have no idea
how to correct that. Can you help with that? Thanks, Josh

On Nov 7, 10:26 am, Ropu <rovagn...@gmail.com> wrote:
> hi, i found a bug in the way customers are created in the ZC site.
>
> this bug is specific for old ZC users but have purchased for the first time
> using GC.
>
> i'll be sending a patch when a finish the investigation.
>
> this may have some relation with that error, since the table where zc
> customer id and GC buyer id are mapped is not filled correcly.
>
> ropu
>

> On 10/23/07, pipsmker <pipsm...@gmail.com> wrote:
>
>
>
>
>
>
>
> > I am getting this error message.
>
> > On Sep 14, 8:25 pm, "Woody Mod" <woody...@gmail.com> wrote:
> > > Survey:
>
> > > If anyone is observing the following errors in your googlecheckout error
> > log
> > > file please post back.
>
> > > Also please note if you found a solution to the errors or if you can
> > offer
> > > any inclinations/background as to the source of the error.
>
> > > "Invalid Merchant Id/Key Pair"
> > > "Ids are integral numbers, but you sent: "
>
> > > Also please post back if observing following error in ZC admin when
> > changing
> > > order status from "Google Processing" to "Google Shipped":
>
> > > "Error sending Google Message"
>
> > > Thanks,
> > > -Woody
>
> --
> .-. --- .--. ..-

> R o p u- Hide quoted text -
>
> - Show quoted text -

[Ropu]

yeap,

i think i found a bug that may be causing that

i'll post a patch next week

ropu

[pipsmker]

Great! Looking forward to getting the patch, thanks!

On Nov 9, 4:57 pm, Ropu <rovagn...@gmail.com> wrote:
> yeap,
>
> i think i found a bug that may be causing that
>
> i'll post a patch next week
>
> ropu
>

[BlessIsaacola]

We've being seeing this error regularly now on the Google Checkout
side:

We encountered an error trying to access your server at
https://domainREMOVE/googlecheckout/responsehandler.php -- the error
we got is: java.net.SocketTimeoutException: Read timed out

Does mean java is not enable on the customer side or does this mean
there is java problem on our server?

Thanks!

> > - Show quoted text -- Hide quoted text -

[pablof]

the problem is that your server is not responding to the google
checkout requests in less than 3 seconds (what checkout requires).

so, google checkout is successfully reaching your server but it's not
responding in time to the merchant calculations or notifications.

this is usually a problem with some shipping modules taking to long to
get the quote, or just the sheer volume of shipping modules.
try disabling them one by one to see if any one of those is causing
the problems.
or use the script in googlecheckout/shipping_metrics to have test the
time it takes.

cheers,

--
pablof

[pipsmker]

Ropu,

Any idea on how I get the order number passed back to GCO? Thanks!

On Nov 26, 9:55 am, pablof <pab...@gmail.com> wrote:
> the problem is that your server is not responding to the google
> checkout requests in less than 3 seconds (what checkout requires).
>
> so, google checkout is successfully reaching your server but it's not
> responding in time to the merchant calculations or notifications.
>
> this is usually a problem with some shipping modules taking to long to
> get the quote, or just the sheer volume of shipping modules.
> try disabling them one by one to see if any one of those is causing
> the problems.
> or use the script in googlecheckout/shipping_metrics to have test the
> time it takes.
>
> cheers,
>
> On Nov 24, 2007 4:03 PM, BlessIsaacola <goo...@clevershoppers.com> wrote:
>
>
>
>
>
>
>
> > We've being seeing this error regularly now on the Google Checkout
> > side:
>
> > We encountered an error trying to access your server at

> >https://domainREMOVE/googlecheckout/responsehandler.php-- the error

> pablof- Hide quoted text -

[Ropu]

Hi

i dont understand you question.

Were do you need to have the order numbers?

GC send the <google-order-number> tag in all Notification calls
http://code.google.com/apis/checkout/developer/Google_Checkout_XML_API_Tag_Reference.html#tag_google-order-number

hope this helps

ropu