Issue 385 in google-authenticator: Crashes on Android

[google-aut...@googlecode.com]

Status: New
Owner: ----
Labels: Type-Defect Priority-Medium

New issue 385 by maivu...@gmail.com: Crashes on Android
http://code.google.com/p/google-authenticator/issues/detail?id=385

What steps will reproduce the problem?
1. Install Google Authenticator in Google Play Store
2. Open "Authenticator" app in your Apps
3. Read the instructions and press "Begin setup"

What is the expected output? What do you see instead?
"Unfortunately, Authenticator has been stopped",
Option 1: Report
Option 2: OK

What version of the product are you using? On what operating system?
2.49 Android

Please provide any additional information below.
Brand: SAMSUNG
Phone: Smartphone
Model: Galaxy S4


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Comment #1 on issue 385 by k...@previousnext.com.au: Crashes on Android
http://code.google.com/p/google-authenticator/issues/detail?id=385

I have the same issue on a Galaxy S4.

Model number GT-I9506
Android version 4.3

[google-aut...@googlecode.com]

Comment #2 on issue 385 by da...@ferenczy.cz: Crashes on Android
http://code.google.com/p/google-authenticator/issues/detail?id=385

A lot of people is reporting this issue. It happens also on other phones
from another vendors. It seems that it's there for a long time yet.
*Fortunately there is a workaround*: just don't use the "Setup wizard"
(don't tap on "Begin setup"). Instead open menu, tap on "Set account" and
configure your account(s).

But it would be definitely nice, if someone could fix this bug. This is an
essential application and it's not easy to realize, how to walk around that.

[google-aut...@googlecode.com]

Comment #3 on issue 385 by maivu...@gmail.com: Crashes on Android
http://code.google.com/p/google-authenticator/issues/detail?id=385

@da...@ferenczy.cz, thanks for the trick! Now my 2-step verification has
been successfully setup!
Of course I also hope if the developer can fix this bug too. :)

[google-aut...@googlecode.com]

Comment #4 on issue 385 by cindymer...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

I get this error even when I don't tap on "Begin setup". I have a new Moto
X phone (last year's model) running Android 4.4.4.

[google-aut...@googlecode.com]

Comment #5 on issue 385 by shaunl...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

I have the same issue running developer edition moto x first version.
Authenticator will not work. can't take picture of barcode, it keeps
crashing.

[google-aut...@googlecode.com]

Comment #6 on issue 385 by cindymer...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Update: Authenticator has been working fine for me recently on my
developer edition Moto X first version. I didn't do anything to fix it,
other than forget about the problem and try using the app later. Maybe the
Authenticator app updated itself? The version I'm running is 2.49.

[google-aut...@googlecode.com]

Comment #7 on issue 385 by maivu...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

cindymer...@gmail.com , the version you running is same as the version I
reported on 10 May, it is impossible to update itself with the same exact
version...

[google-aut...@googlecode.com]

Comment #8 on issue 385 by shaunl...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Mine is the same too. I uninstalled and reinstalled straight from the
google play store. I'm running the latest version and it's totally broken.
It worked fine on iOS. No idea what the problem is. I've switched to
toopher for last pass, it works.

[google-aut...@googlecode.com]

Comment #9 on issue 385 by sebastien.wains: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Duplicate of
https://code.google.com/p/google-authenticator/issues/detail?id=358

[google-aut...@googlecode.com]

Comment #10 on issue 385 by maivu...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

sebastien.wains , no it is not. This issue is before take barcode.

[google-aut...@googlecode.com]

Comment #11 on issue 385 by ocie.oca...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

I have the same problem with 2.49

Following an upgrade to Android 5.0

[google-aut...@googlecode.com]

Comment #12 on issue 385 by Amich...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Android 5 on galaxsy S5 crash never work

[google-aut...@googlecode.com]

Comment #13 on issue 385 by neonra...@hotmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Even though I follow the advice of the first comment to open the menu,
click "set account" and then choose my google account that is listed there,
I still only get the "authenticator has stopped working" message with the
options "report" and "ok". Not sure what to do ...

[google-aut...@googlecode.com]

Comment #14 on issue 385 by maivu...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Read the #2 reply and update here if it still persists.

[google-aut...@googlecode.com]

Comment #15 on issue 385 by ocie.oca...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Thanks. I got to the bottom comment by going through the previous
comments. It didn't work and still doesn't.

[google-aut...@googlecode.com]

Comment #16 on issue 385 by maivu...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

Sorry for the misunderstanding, was referring to neonra...@hotmail.com
since his problem seems to be solvable using da...@ferenczy.cz 's method.

Also thanks for your continuing support of this issue since I feel myself
so famous being listed first page on Google and many people has same issue
reportedly.

[google-aut...@googlecode.com]

Comment #17 on issue 385 by ocie.oca...@gmail.com: Crashes on Android
https://code.google.com/p/google-authenticator/issues/detail?id=385

I got this working again.
I changed my 2 step verification to SMS then changed it back to the app,
chosing "android" this is where it displays the barcode. I
clicked "problems with barcode" and it displays a long code. I could enter
that and the app is back to normal.
Hope this helps
OCiE