Issue 412 in google-authenticator: 2-step enabled, can't authorize Authenticator

[google-aut...@googlecode.com]

Status: New
Owner: ----
Labels: Type-Defect Priority-Medium

New issue 412 by nick.kra...@gmail.com: 2-step enabled, can't authorize
Authenticator
http://code.google.com/p/google-authenticator/issues/detail?id=412

What steps will reproduce the problem?
1. I enabled 2-step verification for a Google Apps for Non-Profits account.
It works
2. I go to my phone's Authenticator which I use with my Gmail account, and
try to add the Google Apps account
3. Error, "Continue on a computer."

What is the expected output? What do you see instead?
I expect a new account to be added. I receive instructions to "To enable
2-step verifcation, visit accounts.google.com/security..."

What version of the product are you using? On what operating system?
Authenticator 2.49 on Android 4.4.2

Please provide any additional information below.
I've tried disabling and re-enabling 2-step to know effect.



--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[google-aut...@googlecode.com]

Comment #1 on issue 412 by f.ho...@esperantoxl.nl: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

HI I have exact the same issue. Same android version too.

[google-aut...@googlecode.com]

Comment #2 on issue 412 by dpb1...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

same issue here, after having to do a hard factory reset of my verizon
samsung s4. re-installed google auth, i have 2-step turned on, but stuck
in "continue on a computer..." loop message on my s4.

[google-aut...@googlecode.com]

Comment #3 on issue 412 by zedk...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

Facing same issue.. Any solutions yet?

[google-aut...@googlecode.com]

Comment #4 on issue 412 by JRaza...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

Same problem with me.

[google-aut...@googlecode.com]

Comment #5 on issue 412 by debm...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

Same issue - new phone, disabled 2-steps temporarily, re-enabled. Now
installing Authenticator, keeps telling me to go to security settings on a
computer to enable the already-enabled 2-step on my account.

[google-aut...@googlecode.com]

Comment #6 on issue 412 by dro...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

The exact same issue on a Nexus 5 with lollipop. Cannot add accounts in
Autheticator, keeps telling me enable 2-step on a computer.....

[google-aut...@googlecode.com]

Comment #7 on issue 412 by debm...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

It appears that you can't use Authenticator on multiple devices - I had to
go to each authenticated account, scan the code again, and got a warning
that my prior device would no longer be supported. It's now working on my
new device, but Google needs to make hardware changes more seamless.

[google-aut...@googlecode.com]

Comment #8 on issue 412 by dro...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

I had to do a factory reset to remove the encryption, the phone was very
very slow with it. So on the fresh reinstall everything works fine minus
Google Authenticator. I am using only codes through sms to authenticate
things, the app is broken.

[google-aut...@googlecode.com]

Comment #9 on issue 412 by lance.j....@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

I encountered this issue on my Galaxy Nexus after doing a clean re-install
of CyanogenMod 10.2.1. Disabled 2-step to add account to phone and re-sync
everything. Re-enabled 2 step, then was prompted to enter verification
code when logging into Google account on desktop PC. Tried to setup
authenticator ... "continue on computer".

So, to login on desktop PC, I sent a code to my phone via SMS and logged
in. Then in 2 step settings for authenticator, choose move to new phone,
select appropriate device type, then scan bar code using the authenticator
app, enter code, done!

[google-aut...@googlecode.com]

Comment #10 on issue 412 by hammerj...@gmail.com: 2-step enabled, can't
authorize Authenticator
https://code.google.com/p/google-authenticator/issues/detail?id=412

I am having the same issue. continue on computer. I read all the responses
and I am computer/phone stupid and I have no idea how to fix. any help??