Issue 353 in google-authenticator: Google Authenticator crashes on Sony Xperia Z1

[google-aut...@googlecode.com]

Status: New
Owner: ----
Labels: Type-Defect Priority-Medium

New issue 353 by fredona...@gmail.com: Google Authenticator crashes on Sony
Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

What steps will reproduce the problem?
1. open google authenticator
2.click on start configuration button
3.crash

What is the expected output? What do you see instead?
the application should not crash


What version of the product are you using? On what operating system?
- last version on google play store
- using sony Xperia Z1 on android 4.3, Build 14.2.A.0.290



Please provide any additional information below.



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[google-aut...@googlecode.com]

Comment #1 on issue 353 by mur...@muzzmac.com: Google Authenticator crashes

on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Same issue here. Same build of Xperia Z1. Google Apps for domains account
is being used if that matters.

After pressing "Begin Setup" I get the crash error:

"Unfortunately, Authenticator has stopped."

I've JUST selected the report button.

[google-aut...@googlecode.com]

Comment #2 on issue 353 by mur...@muzzmac.com: Google Authenticator crashes

on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

A friend with a 4.2.2 Telstra ROM of the phone just tried this and it
successfully went past the point where it fails for me.

[google-aut...@googlecode.com]

Comment #3 on issue 353 by simon.wa...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Xperia Z. Android 4.3. Google Authenticator app was working since update
(clean firmware install via PC) but has now stopped working: when app is
opened, set-up screen appears. If "begin set-up" is selected, app crashes.

[google-aut...@googlecode.com]

Comment #4 on issue 353 by jimmy...@gmail.com: Google Authenticator crashes

on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

I also have this issue running android 4.3 on an Xperia Z1,

[google-aut...@googlecode.com]

Comment #5 on issue 353 by nvangiap...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Same here. The bug seem not to fixed :(
I have just reported!

[google-aut...@googlecode.com]

Comment #6 on issue 353 by Eagle3...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Please stop telling, if you're affected by this issue, because everyone
gets an e-mail whenever somebody does so.
Instead, just star/vote for this issue. Thank you.

[google-aut...@googlecode.com]

Comment #7 on issue 353 by brokenha...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

was having the same problem, but found a workaround for this.

Instead of clicking "begin setup" go to options at the top right and click
setup account. I then used the barcode scanner to add my device using
the "change device" option on my google account settings (on pc).

Seems that the issue only exists in the "begin setup" option, however i
have not verified other setup options

device: xperia z1s
OS: 4.3
app: authenticator 2.49

[google-aut...@googlecode.com]

Comment #8 on issue 353 by glenneroo: Google Authenticator crashes on Sony
Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

I saw a warning message that Authenticator can only be installed on one
device at a time. It could be possible that because Authenticator is
already activated on an old device, it crashes trying to setup on a new
device instead of (sensibly) displaying an error message e.g. "Sorry you
already activated... scan a barcode...". If you are moving to a new device,
go here:
https://accounts.google.com/b/0/SmsAuthSettings

And select the option to "Move to a different phone".

On your phone, do as comment #7 suggested (scan the barcode provided) and
it should work.

device: xperia z1 compact
os: 4.3

[google-aut...@googlecode.com]

Comment #9 on issue 353 by muroi...@gmail.com: Google Authenticator crashes

on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

I have the same issue, however there is no option to "Move to a different
phone".

Attachments:
bug_report.png 79.9 KB

[google-aut...@googlecode.com]

Comment #10 on issue 353 by glenneroo: Google Authenticator crashes on Sony
Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Here is where the option should appear.

Attachments:
2_step_verification.png 41.0 KB

[google-aut...@googlecode.com]

Comment #11 on issue 353 by w...@williamfrantz.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

This appears to be a bug (feature?) in the Sony firmware and has caused
problems with other apps as well. See
http://stackoverflow.com/questions/20473630

AndroidHttpClient.execute() will unexpected call
AndroidHttpClient.isMmsRequest(). The app crashes if it does not have MMS
permission(?).

I have a Sony Xperia Z1 Compact (D5503) with Android 4.3 (build
14.2.A.1.114). Fortunately, the suggested workaround was successful for
me. Open Authenticator but do NOT press the "Begin setup" button.
Instead, select "setup account" from the option menu. Then from another
device, go to https://accounts.google.com/b/0/SmsAuthSettings, select "Move
to a different phone" and scan the QR code.

To fix this problem, the Authenticator app could use DefaultHttpClient
instead of AndroidHttpClient.

[google-aut...@googlecode.com]

Comment #12 on issue 353 by patjack...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Sony Xperia Z1 here. I can confirm that selecting the "Move to a different
phone" option seems to sort this problem out.

[google-aut...@googlecode.com]

Comment #13 on issue 353 by liviococ...@googlemail.com: Google

Authenticator crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

How ridiculous, this problem is obviously still an issue and after many
months of being reported, nothings been done about it, whether it's Sony's
fault of Google's, the two would sort of out.

I've got a Sony xperia z ultra, and the problem's still there, and although
they may well be a workaround you need another phone or computer to do it,
sort it out Google it's your app.

[google-aut...@googlecode.com]

Comment #14 on issue 353 by radoslaw...@aeriagames.com: Google

Authenticator crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

The same on Xperia Z1 Compact. Fail :/

[google-aut...@googlecode.com]

Comment #15 on issue 353 by morban...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

I also get this on my Nexus 5 with 4.4.2

[google-aut...@googlecode.com]

Comment #16 on issue 353 by larsholm...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

I had the same error, but it's is now working on my Sony Xperia Z1 Compact
after the Kitkat update.

[google-aut...@googlecode.com]

Comment #17 on issue 353 by radoslaw...@aeriagames.com: Google

Authenticator crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Good news, KitKat is on its way to my phone at the very moment.
For those who don't have it yet I found that open source
otp-authenticator-android worked for me well with 4.2.

[google-aut...@googlecode.com]

Comment #18 on issue 353 by mboz...@gmail.com: Google Authenticator crashes

on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Also getting the same issue, but on a Sony Xperia Z...everytime I try sync
up time correction the app stops working. Sad that it has been going on for
months now with no fix.

[google-aut...@googlecode.com]

Comment #19 on issue 353 by petema...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Xperia Z1. Workaround specified above allows me to setup and use
Authenticator but also have the same problem of the crash when trying to
sync time codes.

[google-aut...@googlecode.com]

Comment #20 on issue 353 by nzep...@gmail.com: Google Authenticator crashes

on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Exactly the same issue with Samsung Galaxy Grand 2 Duos (G7102).

[google-aut...@googlecode.com]

Comment #23 on issue 353 by hzaldiva...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Hi Guys! Had same issue with Sony Xperia ZL with Android 4.3, 10.4.B.0.569

Solved it:
- Open Authenticator but do NOT press the "Begin setup" button.
- Instead, select "setup account" from the option menu.

Then from another device, go to
https://accounts.google.com/b/0/SmsAuthSettings, select "Move to a
different phone" and scan the QR code.

If Google Authenticator is not set up as PRIMARY WAY YOU RECEIVE CODES, set
it up.

More info here:
http://www.hernanzaldivar.com/2014/06/google-authenticator-crashes-on-sony.html

Thanks!

[google-aut...@googlecode.com]

Comment #24 on issue 353 by nguyen....@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
http://code.google.com/p/google-authenticator/issues/detail?id=353

Just noting that I have the same issue on my Oppo Find 7a (X9006) running
Android 4.3 (build X9006_12_140530). The options menu workaround worked
for me.

[google-aut...@googlecode.com]

Comment #25 on issue 353 by cristian...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1

https://code.google.com/p/google-authenticator/issues/detail?id=353

The solution would be for Google to fix their goddam app instead of users
having to find workarounds. Who write these apps, what a bunch of idiots.

[google-aut...@googlecode.com]

Comment #26 on issue 353 by n...@lifeisabug.com: Google Authenticator

crashes on Sony Xperia Z1
https://code.google.com/p/google-authenticator/issues/detail?id=353

Same issue here w/ LG G3 on 5.0.0.

[google-aut...@googlecode.com]

Comment #27 on issue 353 by casperva...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
https://code.google.com/p/google-authenticator/issues/detail?id=353

Question: this issue has been around for quite some time, (Xperia ZR here),
and I can't use proper security on my dropbox or on google.

Is google aware of this? Are they taking steps to rectify this?

[google-aut...@googlecode.com]

Comment #28 on issue 353 by cristian...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
https://code.google.com/p/google-authenticator/issues/detail?id=353

Hahaha "Is google aware of this? Are they taking steps to rectify this? "

Google couldn't give two shits about anything...

[google-aut...@googlecode.com]

Comment #29 on issue 353 by casperva...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
https://code.google.com/p/google-authenticator/issues/detail?id=353

Google does not have a great track record on fixing issues like this, and
do favor new additions that nobody cares about over getting rid of bugs,
but it's still nice to assume it's not because they don't care. I prefer to
think they've put incompetent people on bug reporting, or quite simply are
not aware of the bugs due to massive incompetence on the side of the people
in charge of fixing said bugs.

TLDR: they're not evil, just not aware of their own bug tracker.

[google-aut...@googlecode.com]

Comment #30 on issue 353 by hsern...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
https://code.google.com/p/google-authenticator/issues/detail?id=353

Me too

Lg G3 5.0

[google-aut...@googlecode.com]

Comment #31 on issue 353 by casperva...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
https://code.google.com/p/google-authenticator/issues/detail?id=353

Just star the issue, if you post a reply, then everyone gets an email.
(sorry for this email, btw)

[google-aut...@googlecode.com]

Comment #32 on issue 353 by debaro...@gmail.com: Google Authenticator

crashes on Sony Xperia Z1
https://code.google.com/p/google-authenticator/issues/detail?id=353

Having the same Issue with LG G3. 5.0